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Forum Discussion
I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.
No clue what happened, so going to lay everything out here.
Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old personal file and the team folder. I didn't like how personal files are so close to business, i basically have my entire life in DB so wanted more separation and would recreate a business team account with my work email.
Go into the business trial and cancel the trial. Which prompts you what would you like to do with the team files. There were no team files, I just created the account 5 min ago. There was only my personal files in a separate folder. So i hit delete permanently.
My entire account is gone. It appears it permanently deleted everything and my account now says suspended if I try and login with my original email.
I have a support ticket in, but currently freaking out as my entire life is in that Dropbox. I'm very tech savy and felt like that entire process was a disaster. If i have a personal account, and create a team, common sense would be the business and personal are separate files and not together. So once you close the team, you just go back to your personal account. Especially since my personal account was being upsold as "Give this a trial for 30 days"
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Ticket #24818014: Dropbox Support Chat
Hi,
I had the same thing happen to me yesterday and opened ticket#24855581 to get Dropbox support to help recover my account. Please check on this ticket and let me know what can be done.
- Hannah
Dropbox Community Moderator
Hey Anjali Lisa, thanks for the ticket number.
I can see that your case is with our specialists.
I've passed your comments along to the ticket and raised the priority of the case, so you'll get an update really soon.
I hope this helps.
OMG, the exact same thing happened to me today. I’m really anxious right now and not sure what to do. Did you manage to resolve it in the end?
Hi,
I have the same thing happen today, and ticket#24952904, please help recover my account.
Hi Jay I have the same thing happen today, and ticket#24952904, please help recover my account.
- Jay
Hi Sandyzheng, thanks for the ticket ID, I've prioritized your ticket to expedite matters on your behalf.
Hi Jay I can now log into my account, but my account is empty, as well as deleted folder is empty too, how do I get my files back?
