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Forum Discussion

justinl's avatar
justinl
New member | Level 1
10 months ago

I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.

No clue what happened, so going to lay everything out here. Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old ...
Create or delete account
dropbox business
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi justinl, thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

Sandyzheng's avatar
Sandyzheng
New member | Level 2
8 months ago

Hi, 

I have the same thing happen today, and ticket#24952904, please help recover my account.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey Sandyzheng -  I can see that our expert who was handling your request has replied to you, just yesterday. 

    Have you had the chance to see their response yet? 

    • Sandyzheng's avatar
      Sandyzheng
      New member | Level 2
      8 months ago

      Hey Walter yes, i have everything solved, thanks so much

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 months ago

        Glad to hear it's  sorted now and thanks for keeping us in the loop too Sandyzheng 

        See you around the Community and have a lovely week ahead! 

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