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Create or delete account
109 TopicsI accidentally deleted my Dropbox account - can I recover it?
Hello, this is urgent. I accidentally deleted my Dropbox Basic account linked to this email address. After that, I mistakenly created a new account with the same email. I need to recover my original account and files if it is still within the 30-day recovery period. Please prioritize this request and let me know what steps I need to take with the new account I created. Thank you for your urgent assistance.53Views0likes1CommentMy account has an unknown device and two factor authentication on it - what can I do?
My account 2 factor phone number is not mine. My active computer is not mine. I rec’d an email from “no-reply” at Dropbox. it got a hold of all my old contacts and started sending the same type of no reply email to them. It is not sending to my currently used contacts. My account was free and had not been used in over 2 years. I want to delete the account and make this stop. help please4.9KViews1like19CommentsUnable to delete account (Error 500)
Dropbox Basic membership Question or Issue When I try to delete the account, I get an error 500 error on the last step. I do not have any pending downgrade from a higher tier, and I have tried on several browsers over several days. Screenshot below: Help!122Views0likes5CommentsMy account was inactive for 2 years and got deleted - can I recover it?
Hey Walter , I didn't access my dropbox for almost 2 years & today I found my dropbox account is deleted? How is even possible? It has my crucial data. Can you please help to recover my account? FYI...it forced me to signup for the new account today, now I don't have any data in there, so really looking for the solution ASAP. Thank you for the support!301Views0likes6CommentsCan't delete my account because I logged in with Google
All I want to do is delete my account, but it won't let me - I logged in using google, so I don't have a password. The help document said there is supposed to be a button that says "Send Mail", but guess what - it doesn't exist. I used to like dropbox and would recommend it, but making it this hard to delete an account is insanity, hence the username on this support forum I had to create just to get this stupid problem solved. Why? you can't call support, you can't e-mail support, and the support docs don't handle when the coding was screwed up from the git go. All I want is out!105Views0likes2CommentsI deleted one of my accounts and it's still active
Hi I deleted one account, because i found out I had two. I was advised to delete the free account, so I could change my email in my payed account. Now a few weeks later i tried to change my email in my profile, but is still says the email is not available, please helpSolved80Views0likes1CommentUnable to delete an account created with the wrong email address
My account was created with an incorrect email address. I want to delete my account and create a new one with my correct email address. However, Dropbox cannot send me the link to create a password for account deletion because the email address is not mine. I’ve contacted support by submitting a help ticket but I haven’t received any response yet.75Views0likes1Comment