My account was inactive for 2 years and got deleted - can I recover it?

Sandy28 wrote:

How is even possible?

You get multiple emails, its documented in the Help Centre and is in the T&C's agreed when signing up. 

Unfortunately it seems that people often ignore the Dropbox emails or they fall in to 'Clutter' or similar. 

Sandy28 wrote:

Can you please help to recover my account?

Thats not possible I'm afraid. Data is removed, permanently, after 12 months of inactivity. There is no recovery possible by Dropbox. 

Do you still have the data on a device at all? Could that help? 

Mark​ Thanks for getting back.

Unfortunately, I don't have back up anywhere & I had some files which are really crucial, I must get those file back anyhow.

Please let me know all th epossible options to access that date. It's really critical to have it back.

Thanks

Hey Sandy28, sorry to hear about this situation.

I'm afraid that if an account gets deleted due to inactivity, there's no way for it or the files in it to be recovered, because they're basically deleted from our servers.

If you want, you can open this link from a private browsing window and submit a help request to our support team, who will be able to confirm this for you as well.

I'm sorry I couldn't help more, but if you have other questions, let us know.

Thank you Hannah​ , just raised the ticket.

Hey Sandy28! I’ve located your ticket in our system and left an internal note to our support team on your behalf. 

They’ll get back to you when they see it.

Just following up on this to any folks in the future who may stumble across this thread

Please check your email inbox (and spam folder) to confirm you’re receiving Dropbox messages. This ensures you don’t miss updates or important instructions from our team. It only takes a moment but will save you a potential headache down the road.

If you haven't seen an email from Dropbox in a while... go check!