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Updater fails to update desktop app because of denied access to security folder or logs
Application Affected Dropbox Desktop Device PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 225.4.4896 (Desktop) Question or Issue When updating using the exe downloaded from https://www.dropbox.com/downloading (link given by desktop app) the updater gives timed out error. After checking several things, I notice the update is failing because it is trying to access the antivirus security log folder or the security log file and it gets blocked. Any help? And why is it trying to access the antivirus security log folder or the security log file? Thanks.31Views0likes1CommentRemoved from team unexpectedly, team files now in my personal account
Hi, I was part of a Dropbox team and received an email saying I was removed by an administrator. The team owner says she did not remove me and isn’t aware of any changes. Nor does she know how to fix this. After this: A large folder of team video files is now showing inside my personal Dropbox These files are taking up my personal storage This was not the case before, they were only accessible through the team I’m not trying to delete these files. I need things restored to how they were before: I should not be removed from the team These files should not be stored in or counted against my personal account Can someone explain: How I was removed without the owner doing it? Why team files appear to have been transferred into my personal account? How to reverse this so access and storage go back to the original setup? Any help would be appreciated.47Views0likes3Comments
Excel files missing data after a Dropbox update and cannot find it in version history
Application Affected (Dropbox) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (244.4.6580) Question or Issue Since the recent update a folder which contains some excel files is missing some of the data from the excel file since it was updated on Mon 23rd March 2026. Some cells still have the data and others are blank. This has never happened before and i cannot see anything saved in the older version when I look at trying to restore the file. Basically the 'restore function' does not even show an older version beyond Feb so it has just vanished. Can you help asap? Thanks Neil36Views0likes1Comment
