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MatthewM 's avatar
MatthewM
Explorer | Level 3
3 months ago

I accidentally deleted my Dropbox account - can I recover it?

Hello, this is urgent. I accidentally deleted my Dropbox Basic account linked to this email address.

After that, I mistakenly created a new account with the same email. I need to recover my original account and files if it is still within the 30-day recovery period. Please prioritize this request and let me know what steps I need to take with the new account I created.

Thank you for your urgent assistance.



account access
Create or delete account
security

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 months ago
    MatthewM wrote:

    I need to recover my original account and files if it is still within the 30-day recovery period.

    Its not possible I'm afraid. 

    Once an account is deleted, it's permanent. There isnt a 30 day recovery window on deleted accounts. 

    Thats shown by the fact that you have been able to create a new account with the same email. 

    Sorry :( 

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