Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

justinl's avatar
justinl
New member | Level 1
10 months ago

I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.

No clue what happened, so going to lay everything out here. Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old ...
Create or delete account
dropbox business
Sandyzheng's avatar
Sandyzheng
New member | Level 2
8 months ago

Hi Jay I have the same thing happen today, and ticket#24952904, please help recover my account.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi Sandyzheng, thanks for the ticket ID, I've prioritized your ticket to expedite matters on your behalf.

  • Sandyzheng's avatar
    Sandyzheng
    New member | Level 2
    8 months ago

    Hi Jay I can now log into my account, but my account is empty, as well as deleted folder is empty too, how do I get my files back?

     

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!