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justinl's avatar
justinl
New member | Level 1
11 months ago

I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.

No clue what happened, so going to lay everything out here. Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old ...
Create or delete account
dropbox business
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi Sandyzheng, thanks for the ticket ID, I've prioritized your ticket to expedite matters on your behalf.

Sandyzheng's avatar
Sandyzheng
New member | Level 2
10 months ago

Hi Jay I can now log into my account, but my account is empty, as well as deleted folder is empty too, how do I get my files back?

 

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