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justinl's avatar
justinl
New member | Level 1
11 months ago

I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.

No clue what happened, so going to lay everything out here. Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old ...
Create or delete account
dropbox business
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey justinl, thanks for posting on our forum today.

It sounds like you clicked on the option to delete your Dropbox account indeed. 

Can you upload your ticket number here, so that I can check it too and further assist? 

Let me know when youā€™re ready.

  • justinl's avatar
    justinl
    New member | Level 1
    11 months ago

    Ticket #24818014: Dropbox Support Chat

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Hi justinl, thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

      • Anjali Lisa's avatar
        Anjali Lisa
        New member | Level 1
        11 months ago

        Hi,

        I had the same thing happen to me yesterday and opened ticket#24855581 to get Dropbox support to help recover my account. Please check on this ticket and let me know what can be done.

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