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justinl's avatar
justinl
New member | Level 1
11 months ago

I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.

No clue what happened, so going to lay everything out here. Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old ...
Create or delete account
dropbox business
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi justinl, thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

Anjali Lisa's avatar
Anjali Lisa
New member | Level 1
11 months ago

Hi,

I had the same thing happen to me yesterday and opened ticket#24855581 to get Dropbox support to help recover my account. Please check on this ticket and let me know what can be done.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Anjali Lisa, thanks for the ticket number.

    I can see that your case is with our specialists.

    I've passed your comments along to the ticket and raised the priority of the case, so you'll get an update really soon.

    I hope this helps.

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