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Create or delete account
91 Topics
Inactive account for many years. Is it deleted?
Hello, i have an old account and I think my last activity on that account was 2019. I can no longer sign in because I forgot my password, also there is no way for me to reset my password since the email address that was connected to my old dropbox was already deleted on google. I just want a clear answer, since i was inactive on my old dropbox account for almost 2 years, did you manage to delete my account and all my files? Please i need answers. Thank you so muchSolved13KViews1like6Comments
Received a "Complete your DropBox setup" e-mail out of nowhere
I just received a "Complete your DropBox setup" e-mail with instructions for doing just that -- it has the usual checklist in the e-mail and shows step 1 "create a dropbox account" as completed but then shows the next step as "download the desktop and mobile apps". Well, what exactly triggered this e-mail? Because I've been a member already for many, many years, and I already have both the mobile and desktop apps installed and set up on multiple devices. I haven't done anything recently that is out of the ordinary. It's just doing its thing on each of those clients. This worries me that someone has somehow triggered.Solved9.6KViews2likes18Comments
What happens to my files when I delete my Dropbox account?
If I delete my account in dropbox.com , How many days dropbox server will keep my data or if I delete my account, data is also deleted from dropbox servers imediately are not ? Otherwise dropbox will use my personal data ,please help me out soonSolved8.1KViews1like9Comments
Account inactive for years but still received 6-digit code when I tried to sign in
Hello, I have looked at several threads on here and have not found a good answer. I have an old Dropbox account that I lost access to back in the beginning of 2019. I lost access to it because the email associated with it no longer exists. I also know for a fact that any device that was once logged into it also does not exist. Any of those devices would be long gone. There is no way any activity could be associated with the account, however today I went to enter the email and password, and it still proceeded to send the 6 digit code to the email that no longer exists. Is this a thing with inactive accounts where sometimes it will still give you the option to sign in? I’m asking because at this point I just want the files to be deleted on the account, and I am not sure if that would be the case in this situation. I am not interested in gaining access to the account. I’m just concerned about my privacy because I had sensitive documents and personal information on there, and I’m hoping that maybe Dropbox still ended up deleting files, even though the option to sign in is still there. Any advice would be appreciated.Solved7.9KViews0likes35Comments
Can I restore an account that was deleted?
Hello Dropbox Community! This is my first time using the forum. Nice to meet y'all! I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 Days ago, I was using the trial plan for business plan, and I decided to cancel the free trial plan and switch to the "plus" plan, but somehow, the dropbox team decided that it will a good idea to terminate your account if you cancel that plan, and I have no idea why someone would ever add such a thing on the billing page. I terminated my account, and I lost access to my files because I was looking for a downgrade. For 2 days, I've been trying to connect with the Dropbox team to figure and sort this out, but nothing happened so far. My files contain years of work and legal paperwork, and they seem to not care about that. Does anyone have any idea if I will ever recover my files? I don't really care about the account, but the files are so important to me.Solved6.8KViews0likes27CommentsDeleting Account Error
When I go to delete my account, I get an error message after I've filled in all the details. It flashes with Error 500 and only gives me the option to only go back to the home page or visit the help center. I've tried 3x now to delete and nothing changes. Anyone offer any help?Solved6.4KViews1like53Comments
My account was deleted after being removed from Business team
A couple weeks ago someone from another company invited me to their Dropbox Business Team. I clicked on the link, but I didn't realize it was going to add me to their group so I contacted Dropbox about this and was told to have the Team Admin follow steps to change my account to a basic account. I sent the Team Admin (person from another company) the instructions and I got an email saying my account was deleted. I am not able to log into my account at all now. I thought this would keep my account but switch it from a Dropbox Business Account to a basic account. Is there a way to get my basic account back? I had a Dropbox Plus account that I was paying for and has a lot of files on it too. [Post restored by moderator]Solved6.3KViews0likes18Comments
