Need to see if your shared folder is taking up space on your dropbox đšâđ»? Find out how to check here.
How can I delete my credit card on my account?
Need to delete credit card that is on my dropbox account and am unable to find a way to do that. Went to Billing, see existing credit card information but no way to delete it. There should be a way to delete my card from the website. Googled looking for information and that info is wrong. Hope someone can help. Thank you in advance for any help that is given.
Lost access to subscription and files after account deletion
Sure! Hereâs a message you can post in the Dropbox community: Subject: Urgent: Lost Access to Subscription & Files After Account Deletion Hi everyone, I really need help. I had a Dropbox account on my PC with one email, but I also had another account with a different email where I purchased my subscription. Unfortunately, the account on my PC was deleted, and now I canât access my files or my subscription. Right now, my PC is logged into the deleted account, and I canât access my actual paid subscription. I donât know how to restore access, merge everything, or move the subscription back to where it belongs. Iâve tried everything, but Iâm getting no real help, and Iâm panicking because I had a lot of important work saved. Is there any way to recover my access, transfer the subscription, and get everything back in order? I feel like I made a mistake, but I really need to fix this. Any help would be greatly appreciated! Thanks in advance!
How can I delete an account that keeps charging me and I can't access?
Hello, I have a dropbox account associated with an email I no longer have access to. I have searched the Dropbox site for hours and tried many different things. Can someone please help me with this??? It keeps charging and I am not using the account and have not in years.
Random second charge, without warning.
Hey I canceled my payment 3 days ago just after I had already paid one fee but you have taken a second charge a couple hours ago. Why should I be charged again, you gave no warning about taking another charge why would you take money in the space of 3 days like that when I have a canceled subscription ? You have no way to get in contact other than robots. I purchased the subscription less than a month ago so how have you guys taken over $60 for not even a month of use ? I feel like you take money off your customers and rely on robots to hide. My rating so far is 0/10 and i will not be using this service again if this can't be sorted out. Anyone reading check to make sure these guys don't rip you off also because if they are doing it to everyone then that's theft and they will be making millions off a service that holds just over a gig of storage for me lol. All i find is more stories of dropbox ripping people off and having no hope at even getting someone from dropbox on the team.Unable to delete my Dropbox account
Hi, This is Thenmozhi Murthi. I have been experiencing a lot issues with both subscribed and unsubscribed versions of dropbox account. For the past 2 years, I had subscribed version of dropbox and experienced the following issues - multiple accounts were created with all my email accounts (2 icloud, 3 gmail) - files uploaded from my ipad or iphone is saving a copy in the device and bloating the device storage space - upload speed is 1/10th (with wired ethernet) of the actual internet speed - Had reported the storage and bandwidth issue to Dropbox support. Shared many screenshots and videos. But no fruitful response. It was total waste of time. - deleting a dropbox account is a nightmare (esp. with icloud email). Tried to delete my dropbox account before deleting one of my icloud account. But ran into error. Finally, i deleted icloud account which was in trouble. - I gave up on the subscription and no longer have a subscribed version of dropbox. For my privacy reasons, I would like to delete my free version of dropbox but again running into error when i tried to delete my account. Can anyone help me in advising how to delete my account successfully? Thanks Thenmozhi P.S: Had used dropbox in the past. But the service and support were worst in the past 2 years
I want to delete an account I am paying for and no longer have access to
I set up a Dropbox Plus account with my previous work email address and cannot log into it anymore in order to delete it. I have just been billed for it although I will not be able to use it. How can I delete the account and obtain a refund? How can I be sure I will not be billed again?Deleted account trying to unsubscribe to a trial in dropbox
2 Days ago, I was using the trial plan for business plan, and I decided to cancel the free trial plan and switch to the "essentials" plan which i had 8 months left already payed, but somehow, the dropbox team decided that it will a good idea to entangle the user into terminating your account if you cancel that plan, and I have no idea why someone would ever add such a thing on the billing page. Unfortunately I terminated my account, and I lost access to my files because I was looking for a downgrade. So I lost years of information and about 3.3TB of data.
