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Can't access my old email, need to cancel subscription
Hi there, I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.13KViews4likes96Comments
How do I cancel my Dropbox Basic plan / account?
How do I cancel my Dropbox Basic plan / account? I don't want any semblance of a plan or account on Dropbox. I don't want to be able to sign in, I've already permanently deleted all my files, and I don't want to see old referral email addresses or any other of my info on Dropbox. Thank you!Solved3.9KViews0likes12Comments
I have a question about the Dropbox 5TB trial
I take 5tb 1month free trail account , After 1month free trail my data (of 5tb) can delete? after free trail my data transfar every time? (eg:: mega cloud only in one month after he delete our data). After 1month trail - my download my data every time? someone talk me my uploaded data is lifetime between 1month trail.Solved1.4KViews0likes7Comments
email modified but notification still sent to old address
Hi everyone, I've modified several months ago the email address associated to my drobpox account. I can login with the new email, and I receive correctly for example 2 factor access codes on the new address, but I still find notification (e.g. space full) in the old email inbox. How can I move all the possible notification and emails from the old address to the new one, which I am already using for access? ThanksSolved1.3KViews0likes2Comments
Unable to delete account (Error 500)
I'm unable to delete my account. I've tried multiple browsers on multiple computers, in normal and private modes. The issue seems to be account related. Any suggestions? --- The error message on https://www.dropbox.com/account/post_delete: Error (500) Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.1.2KViews0likes10Comments
I'm trying to cancel a free account
hi, I have not used dropbox for many years and continue not to use it- I have a free account set up in July 2013, which was used for approx 2 years (but never cancelled). Now I'm finding out how impossible it is to cancel, I realise why this wasn't done in the past!! As per previous posters, the option to cancel does not come up on-screen for me. And as I do not pay for this service, there seems no option to speak to a real person to get this sorted. The reason for now trying to cancel, is dropbox appear to want me to agree to paying approaching £100 a year, for something I don't use (I have a paid googleplay account which suits my purpose.). My main question is, will dropbox continue to email me to 'upgrade' , and then pay a fee, until this account is cancelled? I do not think that dropbox has a payment method for me (going back 11 years)? And if this isn't sorted and cancelled now, will dropbox be chasing me for payment, for something I don't use/ require? Many thanks in advance for any help, Mike96Solved1KViews0likes3CommentsI get an Error 500 when trying to delete by account, why?
I’ve been trying to delete my account and I get Error 500. I’m on a basic 2gb plan so it’s a free service. There is nothing in my Dropbox. Tried deleting the account through google chrome, safari and the Dropbox app website data has been cleared prior to preforming the deletion. I don’t pay for any subscription but yet I can’t delete the account! Someone please help as it’s quite annoying617Views0likes5Comments
