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Dropbox Rewind
39 Topics
GIT Repo Restore Error - Files with older dates put to Dropbox
I have an AI assistant that decided it would be good to do a GIT Restore. This wrote over the files in my dropbox. Can I get some help to restore the system to yesterday? Currently the "restore" doesn't work since it is date based and it sees that the file written were from a month ago and it thinks that nothing has happened in a month. This isn't true. We need a Apple type of rewind so we can look at and use from a date, not based on file dates.!!!!67Views0likes2Comments
My files were deleted. I need a way to recover permanently deleted files.
hello this is Ahmed from Mahd commercial business, we have files that were permanently deleted few hours ago, and it is affecting our business. we are currently trying to locate these files at any of our devices, but unfortunately we were not able to locate them anywhere. we wish for our files to be restored so please see us through the process of doing so. best regards, Mahd team.Solved6.6KViews0likes9Comments
Dropbox Backup deactivated itself, when reactivated rewrote local folder.
Hi everyone, I’m dealing with a very unusual and serious Dropbox were I'm at risk of losing great portions of my lifes work. I've been in contact with support and I have been elevated to advanced support - but progress is slow. I'm in the middle of a very busy season work-wise and I need at functioning dropbox - which is now paused to prevent further file loss. Short version of what happened: On December 4, I discovered that moving two large Logic project folders (WO23 Logic and WO24 Logic) from my local macOS ~/Music folder into a Dropbox directory had failed — the destinations were incomplete. When checking Dropbox Backup to restore them, I noticed that Backup was shown as “deactivated since August 6”, even though I never turned it off. When I reactivated Backup, Dropbox began creating a completely new backup of my Mac instead of showing any older backup snapshots. During a support call, I was instructed to try clicking “Rewind folder” to check for restore options — but instead of showing versions, Dropbox replaced my local ~/Music folder with a symlink pointing to a CloudStorage path containing only a small, incomplete set of files. At this exact moment, several large conflicted folders were generated. I found a partial (~312 GB) version of the Music folder inside one of these conflict folders, but large portions were missing — especially ".logic" (*Logic the music production app from Apple.) Most harrowing - my most recent huge projectfolder "WO25 Logic" was completely empty). The Logic folders WO23 Logic, WO24 Logic, and WO25 Logic are now either completely empty or far smaller than they should be (originally 30–80 GB each). What is missing: All missing items are .logic project files — dozens of large Logic Pro sessions. Paths involved: Original folder location (not inside dropbox - only backuped up by dropbox): /Users/Christian/Music/Logic/WALLMANS/WO25 Logic Failed move destination (WO23/WO24): …/Dropbox-MoreMusic/08 Arkiver/Logicarkiv/Wallmans Logicarkiv (This is now inside a conflicted folder.) Symlink destination after Rewind failure: /Users/Christian/Library/CloudStorage/Dropbox-MoreMusic/.../Mac/Music My main questions: Has anyone seen Dropbox Backup deactivate itself or lose access to earlier backup snapshots without user action? Has anyone experienced Rewind replacing a local folder with an incomplete cloud state? Is it possible that my pre-August backup snapshot still exists in Dropbox’s system even if it isn’t visible in the Backup UI? Advanced Support is investigating, but I would really appreciate input from anyone who has dealt with Backup failures, missing snapshots, conflicted copies created during backup, or unexpected symlink replacements. I've paused syncing on all devices for now - but this seriously halts my workflow. Is it safe to resume syncing? Will dropbox fix itself? Are my backups gone forever because of the seemingly deactivated state from august 6th? Are my missing files from /music-folder hiding somewhere? Thanks in advance.115Views0likes2Comments
The support team said that our folder has been rolled back, but this isn't true.
A few days ago, one of our main folders containing 2.7 TB of data was deleted on its own and also disappeared from the Deleted Files folder. We tried using the Rewind feature as well as restoring it through Dropbox Events, but nothing worked. We also contacted Dropbox Support, and they told us they would roll back the folder to a specific event. However, even after receiving two emails from their technical team confirming the rollback, nothing has changed on our account — no files or folders were recovered. Can someone please help us with this issue? Our ticket ID is 25578244. Thank you.410Views0likes16Comments
Is there a better way to use Dropbox Rewind to find a specific time/date?
Hello! I love Dropbox, been using it forever. The ability to revert files/folders to a prior time has saved my bacon on more than one occasion, lol. However... the rewind feature is agonizing to configure. Is there any better way to specify the point in time? Because I wanted to roll back a folder, and that folder has been modified throughout the day by a scheduled process so I go to the folder, right click, activity, click the rewind icon (which, BTW, is absurdly small and difficult for people unfamiliar with it to locate) and I pick today. Problem is, it is 1:33 PM now and I need to roll back to 10:36 AM. I had to go to the bottom of the list and hit "show older" like 40+ times. I'd like to say it's hyperbole, but that is a pretty accurate count. It was soooooooo painful. Why in God's name is there not a step where after picking day you can choose a time stamp with which to target the bar? Like if I enter 10:30 AM it would start the bar at 10:30 AM with some entries loaded ahead and some after then I can scroll down to "show other" and scroll up and have a "show newer". It is entirely possible there IS a better way and I just am unaware of it so I figured I'd come ask the community. Is there? Thanks!215Views0likes2CommentsHow can I recover files deleted 3 years ago?
I'm on a free plan right now. In '22 I sold my biz and along with it, all the dropbox files I used to had (LOTS). Before transferring all the files to the new owner, I downloaded a giant folder full of personal stuff, then deleted it from Dropbox. I just realized that the file I downloaded was put on an external drive that was thrown away. The new owner is happy to help me restore the folder if possible, but is it? I saw an add-on that allows us to go all the way back 10y to restore files, but is that an add-on that had to be purchased when I started? Can I buy it now, then restore my folder? Any other ideas?287Views0likes1Comment
A client's account was accessed by someone else and they can't recover their files
A client of mine has ask me to help troubleshoot a Dropbox hack. She says that it was a ransomware attack and that Dropbox wasn't able to help her recover deleted files. I've included a section of the message she got from Dropbox support, but I have a question. I thought that Dropbox had a "rewind" function that could restore an account to previous point in time before a hack occurred. Does this function not apply to a case like this? Message section: "Permanently Deleted Data: On the website, there is an option to permanently delete files that overrides any backups we have. It's included as a feature, as many people and companies must abide by regulations that state they must not possess (or have the means to recreate) certain data at any given time. As this is the feature that was used, as soon as this action was taken the files were permanently removed from the server. I'm truly sorry, I'm unable to help you with this restoration, as this data has been purged from our servers. As you can imagine, regardless of who 'pushes the button', the effect is the same. This is why we place such importance on account security."206Views0likes4Comments
Dropbox Rewind restores files, but then files are deleted?
Actually not sure what is deleting them but most my files were missing when I upgraded to Windows 11. I was able to get them all back using Dropbox Rewind. But something keeps taking them away? I see the delete action in the rewind browser but I don't know what is deleting the files. do I need to do something after a rewind to keep it that way?225Views0likes6Comments
