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Dropbox Rewind
92 TopicsThe support team said that our folder has been rolled back, but this isn't true.
A few days ago, one of our main folders containing 2.7 TB of data was deleted on its own and also disappeared from the Deleted Files folder. We tried using the Rewind feature as well as restoring it through Dropbox Events, but nothing worked. We also contacted Dropbox Support, and they told us they would roll back the folder to a specific event. However, even after receiving two emails from their technical team confirming the rollback, nothing has changed on our account — no files or folders were recovered. Can someone please help us with this issue? Our ticket ID is 25578244. Thank you.180Views0likes16CommentsIs there a better way to use Dropbox Rewind to find a specific time/date?
Hello! I love Dropbox, been using it forever. The ability to revert files/folders to a prior time has saved my bacon on more than one occasion, lol. However... the rewind feature is agonizing to configure. Is there any better way to specify the point in time? Because I wanted to roll back a folder, and that folder has been modified throughout the day by a scheduled process so I go to the folder, right click, activity, click the rewind icon (which, BTW, is absurdly small and difficult for people unfamiliar with it to locate) and I pick today. Problem is, it is 1:33 PM now and I need to roll back to 10:36 AM. I had to go to the bottom of the list and hit "show older" like 40+ times. I'd like to say it's hyperbole, but that is a pretty accurate count. It was soooooooo painful. Why in God's name is there not a step where after picking day you can choose a time stamp with which to target the bar? Like if I enter 10:30 AM it would start the bar at 10:30 AM with some entries loaded ahead and some after then I can scroll down to "show other" and scroll up and have a "show newer". It is entirely possible there IS a better way and I just am unaware of it so I figured I'd come ask the community. Is there? Thanks!72Views0likes2CommentsHow can I recover files deleted 3 years ago?
I'm on a free plan right now. In '22 I sold my biz and along with it, all the dropbox files I used to had (LOTS). Before transferring all the files to the new owner, I downloaded a giant folder full of personal stuff, then deleted it from Dropbox. I just realized that the file I downloaded was put on an external drive that was thrown away. The new owner is happy to help me restore the folder if possible, but is it? I saw an add-on that allows us to go all the way back 10y to restore files, but is that an add-on that had to be purchased when I started? Can I buy it now, then restore my folder? Any other ideas?72Views0likes1CommentA client's account was accessed by someone else and they can't recover their files
A client of mine has ask me to help troubleshoot a Dropbox hack. She says that it was a ransomware attack and that Dropbox wasn't able to help her recover deleted files. I've included a section of the message she got from Dropbox support, but I have a question. I thought that Dropbox had a "rewind" function that could restore an account to previous point in time before a hack occurred. Does this function not apply to a case like this? Message section: "Permanently Deleted Data: On the website, there is an option to permanently delete files that overrides any backups we have. It's included as a feature, as many people and companies must abide by regulations that state they must not possess (or have the means to recreate) certain data at any given time. As this is the feature that was used, as soon as this action was taken the files were permanently removed from the server. I'm truly sorry, I'm unable to help you with this restoration, as this data has been purged from our servers. As you can imagine, regardless of who 'pushes the button', the effect is the same. This is why we place such importance on account security."127Views0likes4CommentsDropbox Rewind restores files, but then files are deleted?
Actually not sure what is deleting them but most my files were missing when I upgraded to Windows 11. I was able to get them all back using Dropbox Rewind. But something keeps taking them away? I see the delete action in the rewind browser but I don't know what is deleting the files. do I need to do something after a rewind to keep it that way?130Views0likes6CommentsCan I rewind an entire folder at once?
Is there a way to rewind a folder without having to select all the files that I want to rewind? I'm trying to rewind a folder with a LOT of files and I don't se the way I have to click in "Show newer history" and it only show me a bunch more, and after a lot of clicks it starts to slowdown and I can't select more files Than youSolved134Views0likes3CommentsOption to go back to a specific time, not just a date in Dropbox Rewind
I love the rewind feature, it has saved me multiple times but it's usability is horrible. I use dropbox as my working folder for development work, so in a matter of minutes there can be thousands of modified files. If I want to rewind to let's say one hour earlier, this is practically impossible. The only option right now is to scroll though the list of modified files in the rewind side panel, few files at a time, it takes so long to do this that the only option is to rewind to an earlier day. Why can't there simply be an option to select a time to rewind to? Its incredible how such simple features are not obvious to the drobox user interface developers190Views3likes4Comments