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Dropbox Backup deactivated itself, when reactivated rewrote local folder.
Hi everyone, I’m dealing with a very unusual and serious Dropbox were I'm at risk of losing great portions of my lifes work. I've been in contact with support and I have been elevated to advanced support - but progress is slow. I'm in the middle of a very busy season work-wise and I need at functioning dropbox - which is now paused to prevent further file loss. Short version of what happened: On December 4, I discovered that moving two large Logic project folders (WO23 Logic and WO24 Logic) from my local macOS ~/Music folder into a Dropbox directory had failed — the destinations were incomplete. When checking Dropbox Backup to restore them, I noticed that Backup was shown as “deactivated since August 6”, even though I never turned it off. When I reactivated Backup, Dropbox began creating a completely new backup of my Mac instead of showing any older backup snapshots. During a support call, I was instructed to try clicking “Rewind folder” to check for restore options — but instead of showing versions, Dropbox replaced my local ~/Music folder with a symlink pointing to a CloudStorage path containing only a small, incomplete set of files. At this exact moment, several large conflicted folders were generated. I found a partial (~312 GB) version of the Music folder inside one of these conflict folders, but large portions were missing — especially ".logic" (*Logic the music production app from Apple.) Most harrowing - my most recent huge projectfolder "WO25 Logic" was completely empty). The Logic folders WO23 Logic, WO24 Logic, and WO25 Logic are now either completely empty or far smaller than they should be (originally 30–80 GB each). What is missing: All missing items are .logic project files — dozens of large Logic Pro sessions. Paths involved: Original folder location (not inside dropbox - only backuped up by dropbox): /Users/Christian/Music/Logic/WALLMANS/WO25 Logic Failed move destination (WO23/WO24): …/Dropbox-MoreMusic/08 Arkiver/Logicarkiv/Wallmans Logicarkiv (This is now inside a conflicted folder.) Symlink destination after Rewind failure: /Users/Christian/Library/CloudStorage/Dropbox-MoreMusic/.../Mac/Music My main questions: Has anyone seen Dropbox Backup deactivate itself or lose access to earlier backup snapshots without user action? Has anyone experienced Rewind replacing a local folder with an incomplete cloud state? Is it possible that my pre-August backup snapshot still exists in Dropbox’s system even if it isn’t visible in the Backup UI? Advanced Support is investigating, but I would really appreciate input from anyone who has dealt with Backup failures, missing snapshots, conflicted copies created during backup, or unexpected symlink replacements. I've paused syncing on all devices for now - but this seriously halts my workflow. Is it safe to resume syncing? Will dropbox fix itself? Are my backups gone forever because of the seemingly deactivated state from august 6th? Are my missing files from /music-folder hiding somewhere? Thanks in advance.
Is there a better way to use Dropbox Rewind to find a specific time/date?
Hello! I love Dropbox, been using it forever. The ability to revert files/folders to a prior time has saved my bacon on more than one occasion, lol. However... the rewind feature is agonizing to configure. Is there any better way to specify the point in time? Because I wanted to roll back a folder, and that folder has been modified throughout the day by a scheduled process so I go to the folder, right click, activity, click the rewind icon (which, BTW, is absurdly small and difficult for people unfamiliar with it to locate) and I pick today. Problem is, it is 1:33 PM now and I need to roll back to 10:36 AM. I had to go to the bottom of the list and hit "show older" like 40+ times. I'd like to say it's hyperbole, but that is a pretty accurate count. It was soooooooo painful. Why in God's name is there not a step where after picking day you can choose a time stamp with which to target the bar? Like if I enter 10:30 AM it would start the bar at 10:30 AM with some entries loaded ahead and some after then I can scroll down to "show other" and scroll up and have a "show newer". It is entirely possible there IS a better way and I just am unaware of it so I figured I'd come ask the community. Is there? Thanks!
