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Dropbox Rewind
64 Topics
Option to go back to a specific time, not just a date in Dropbox Rewind
I love the rewind feature, it has saved me multiple times but it's usability is horrible. I use dropbox as my working folder for development work, so in a matter of minutes there can be thousands of modified files. If I want to rewind to let's say one hour earlier, this is practically impossible. The only option right now is to scroll though the list of modified files in the rewind side panel, few files at a time, it takes so long to do this that the only option is to rewind to an earlier day. Why can't there simply be an option to select a time to rewind to? Its incredible how such simple features are not obvious to the drobox user interface developers204Views3likes4Comments
Shared files got moved and became copies only I can open
I have a ticket in but I need help it's been over a day. Long story short when I updated my Mac yesterday it moved files from shared folders to a copy of it with the end saying "my name conflicted copy date". I'd like to know if I can rewind either the original or the copy so that the files go back to the correct place. I've already disconnected Dropbox from my desktop. I just need to put things back the way they were. Any help is appreciated.Solved4.4KViews3likes13Comments
Dropbox-Konto mit der E-Mail-Adresse ... auf den 10. Mai 2023 zurücksetzen
Sehr geehrtes Dropbox-Team, ich hoffe, diese Nachricht findet Sie wohl auf. Ich wende mich an Sie, da ich gerne mein Dropbox-Konto mit der E-Mail-Adresse [removed per Community Guidelines] auf den 10. Mai 2023 zurücksetzen lassen möchte. Bitte informieren Sie mich über den Prozess zur Zurücksetzung meines Dropbox-Kontos. Ich stehe Ihnen gerne zur Verfügung, um weitere Informationen oder Nachweise bereitzustellen, um die Identität und Eigentümerschaft des Kontos zu bestätigen. Ich danke Ihnen im Voraus für Ihre Unterstützung und Ihr Verständnis. Dropbox hat sich als äußerst zuverlässige und effiziente Plattform erwiesen, und ich freue mich darauf, den Service weiterhin nutzen zu können. Wenn Sie weitere Informationen benötigen, stehe ich Ihnen jederzeit zur Verfügung. Mit freundlichen Grüßen,Solved3.2KViews2likes6Comments
Rewind fails to work and requires support assistance
Hi ... Please see the screen shot below of Rewind failing to work correctly. This fault can be replicated using different PC's OS's and Browsers. It would seem that the root cause for us is an Account or Folders having a lot of historic high data activity after the restore date. (e.g A User wants to restore data from the 22nd July but rewind fails because there was a lot of Data transfer activity in their account on the 8th August). In our case we have a 1 Year rewind option but we can't go back further than three weeks because of historic file changes, plus we do not have 24/7 support. How do we fix this ? (I can supply a capture video of Rewind failing)811Views1like5Comments
I'm missing files from my account, both online and from the app. How can I proceed?
Hi, all. I am a little desperate. Almost a month ago, my Dropbox instance hung during a large sync. After the incident, a number of important files were missing from both my Dropbox Desktop and online. It has been impossible to get functional support from the Dropbox team. I'm not sure whether my support requests are being answered by a bot, but every contact feels like starting over from zero. I can't use Dropbox (I don't want to make changes to it while something's broken), I don't have access to key files for my business, and the system throws a bug when I try to Rewind. Has anyone here had luck getting a response from real humans for a major Dropbox bust-up? There doesn't seem to be any way I can raise a red flag high enough to get someone's attention. 😞Solved1.1KViews1like3Comments
Dropbox rewind isn't working properly for Dropbox Plus and above users
hello everyone, I am having an issue, now I know I can restore deleted files and folders but selecting is cumbersome and there is no select all button, I tried to use dropboxes rewind feature but when ever I try it states there was an internal dropbox error and I want to rewind my intire dropbox, I am currently on the plus plan, is there another way I can get this working?Solved2.7KViews1like13Comments
Unshared file/folder by clearing membership
we have 5 groups that share files. one of them completely dumped all its folders at the same time and this is the message in the Activity Unshared file/folder by clearing membership. I can not find the files anywhere, they are not showing up in deleted files. When i Rewound to prior to this happening as suggested by Dropbox support nothing was restored. How do I undo what has been done to get my files back? I have all Dropbox Business accounts and this should not be able to happen. If Dropbox is cloud based the files should be somewhere.3.4KViews1like12Comments
