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Dropbox Rewind
40 Topics
Shared files got moved and became copies only I can open
I have a ticket in but I need help it's been over a day. Long story short when I updated my Mac yesterday it moved files from shared folders to a copy of it with the end saying "my name conflicted copy date". I'd like to know if I can rewind either the original or the copy so that the files go back to the correct place. I've already disconnected Dropbox from my desktop. I just need to put things back the way they were. Any help is appreciated.Solved4.6KViews3likes13Comments
I'm missing files from my account, both online and from the app. How can I proceed?
Hi, all. I am a little desperate. Almost a month ago, my Dropbox instance hung during a large sync. After the incident, a number of important files were missing from both my Dropbox Desktop and online. It has been impossible to get functional support from the Dropbox team. I'm not sure whether my support requests are being answered by a bot, but every contact feels like starting over from zero. I can't use Dropbox (I don't want to make changes to it while something's broken), I don't have access to key files for my business, and the system throws a bug when I try to Rewind. Has anyone here had luck getting a response from real humans for a major Dropbox bust-up? There doesn't seem to be any way I can raise a red flag high enough to get someone's attention. 😞Solved1.2KViews1like3Comments
Dropbox rewind isn't working properly for Dropbox Plus and above users
hello everyone, I am having an issue, now I know I can restore deleted files and folders but selecting is cumbersome and there is no select all button, I tried to use dropboxes rewind feature but when ever I try it states there was an internal dropbox error and I want to rewind my intire dropbox, I am currently on the plus plan, is there another way I can get this working?Solved2.8KViews1like13Comments
Unshared file/folder by clearing membership
we have 5 groups that share files. one of them completely dumped all its folders at the same time and this is the message in the Activity Unshared file/folder by clearing membership. I can not find the files anywhere, they are not showing up in deleted files. When i Rewound to prior to this happening as suggested by Dropbox support nothing was restored. How do I undo what has been done to get my files back? I have all Dropbox Business accounts and this should not be able to happen. If Dropbox is cloud based the files should be somewhere.3.6KViews1like12Comments