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Forum Discussion
Dropbox Rewind restores files, but then files are deleted?
Actually not sure what is deleting them but most my files were missing when I upgraded to Windows 11. I was able to get them all back using Dropbox Rewind.
But something keeps taking them away? I see the delete action in the rewind browser but I don't know what is deleting the files.
do I need to do something after a rewind to keep it that way?
6 Replies
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- Jay
Dropbox Community Moderator
Hi Andrew R.50, thanks for messaging the Community.
Are the files being deleted from random locations, or from a specific folder in your Dropbox folder?
What exactly does the events page say about the deletions on your account?
Any other info or screenshots would be helpful!
Hi Jay,
It says "you deleted..." on all of them. I assure you I did not make the same mistake 4 times in a row. I have completed a rewind and they come back. I can open them, etc...then they delete again.
- Jay
Thanks for the details. It sounds like something else is deleting the files from your Dropbox folder without your knowledge.
Do you have any other programs or services that are monitoring the Dropbox folder, such as security software or antivirus software?
Is the computer also being used by another person by any chance?
at 3 am?
Nobody else has access to this computer.
- Walter
Is it possible that there's a 3rd party app or service on your computer that might be deleting your files somehow Andrew R.50?
Also, how are those deletions logged in your events page exactly?
- Megan
Hey Andrew R.50!
Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.
