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Andrew R.50's avatar
Andrew R.50
New member | Level 2
4 months ago

Dropbox Rewind restores files, but then files are deleted?

Actually not sure what is deleting them but most my files were missing when I upgraded to Windows 11.  I was able to get them all back using Dropbox Rewind.   But something keeps taking them away? ...
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Andrew R.50's avatar
Andrew R.50
New member | Level 2
4 months ago

Hi Jay,

It says "you deleted..." on all of them.  I assure you I did not make the same mistake 4 times in a row.  I have completed a rewind and they come back.  I can open them, etc...then they delete again.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Thanks for the details. It sounds like something else is deleting the files from your Dropbox folder without your knowledge.

    Do you have any other programs or services that are monitoring the Dropbox folder, such as security software or antivirus software?

    Is the computer also being used by another person by any chance?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey Andrew R.50!

    Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

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