Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
I'm paying 432 euros/year for a Dropbox account, but I'm getting errors I'm over-quota.
Hi, I pay 432 euro/year for dropbox account, but receive message that my storage is full. I have only used 2 GB, so am told that I have a basic plan. How is that possible? I would assume that for that amount I should be able to get phone support but I can't get access to any phone number. Any ideas how I can clarify this?
Team account cancelled. How can I move all of my content to a different email address?
Our team decided to cancel our team account. I'm using my personal space for all my documents. How can I move all the content to a different email address, which I'd like to upgrade to a paid account? I can't seem to find an easy way.
Can't Look Up a PayPal transaction to see which account I'm getting charged for
I cancelled both of my dropbox plans on two separate accounts several months ago. I am still getting a monthly charge, and I'm not sure where this charge is coming from. I can't use the billing lookup tool because I paid through paypal. The phone numbers on my paypal statement and my credit card statement for dropbox don't work. A help article directed me to request help with billing through the website, but I can't find anything about how to do that once I log in. Could I please hear back from a dropbox representative? I need help using my paypal information to 1) figure out what account is causing this expense and 2) figure out what I need to do to end the recurring subscription cost. It has been several months now that I've been charged for a dropbox account that I'm not using and tried to cancel, and I can't figure out how to contact the company to do so.Troubles with moving an account from my desktop to a hard drive
Is there a way I can talk with someone to help me with my issues? I don't like using a "community"....it makes it very hard for me to understand. But since it seems like I don't have a choice....I hope this will work. Apparently I have 2 accounts....and I tried to move the account I have been using for YEARS from my desk top to a hard drive....but when I do that, it is the account that has basically nothing on it that gets moved. When I try to access the account that I use regularly, I get a message that says I need to log into a team account. I have no idea what that even means.
Double Charge on Bank Statement
I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox today 06 Jan 2022 and one on the 03 Jan 2022 so only a few days apart. Why am I being charged twice? I’m just wishing someone can give my money back since I’ve been paying twice. For a few months now.