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Being charged for an account I do not know about
I have been being charged for 3 accounts. One I use, one is a dormant account and one I have no knowledge about. I have tried speaking to dropbox support but they have asked me for a reference which my bank have confirmed is not attached to the transaction. Dropbox have said that there is nothing they can do to trace the amount (my bank has confirmed that Dropbox are the beneficiary). I am worried that they will take another big payment out for this account in September. Has anyone else had this problem? Thanks in advance
I'm paying 432 euros/year for a Dropbox account, but I'm getting errors I'm over-quota.
Hi, I pay 432 euro/year for dropbox account, but receive message that my storage is full. I have only used 2 GB, so am told that I have a basic plan. How is that possible? I would assume that for that amount I should be able to get phone support but I can't get access to any phone number. Any ideas how I can clarify this?
Team account cancelled. How can I move all of my content to a different email address?
Our team decided to cancel our team account. I'm using my personal space for all my documents. How can I move all the content to a different email address, which I'd like to upgrade to a paid account? I can't seem to find an easy way.
Can't Look Up a PayPal transaction to see which account I'm getting charged for
I cancelled both of my dropbox plans on two separate accounts several months ago. I am still getting a monthly charge, and I'm not sure where this charge is coming from. I can't use the billing lookup tool because I paid through paypal. The phone numbers on my paypal statement and my credit card statement for dropbox don't work. A help article directed me to request help with billing through the website, but I can't find anything about how to do that once I log in. Could I please hear back from a dropbox representative? I need help using my paypal information to 1) figure out what account is causing this expense and 2) figure out what I need to do to end the recurring subscription cost. It has been several months now that I've been charged for a dropbox account that I'm not using and tried to cancel, and I can't figure out how to contact the company to do so.
