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302 TopicsDropbox tells me that I'm over-quota, but I only see 2.4GB of files.
Dropbox Plan Basic Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue As a basic user I see that I am entitled to 3 GB of storage space. Dropbox tells me that I use 3.03GB of 3GB. However, I can see that my dropbox folder has 2,4GB. I have checked the cache as well and it is empty. Is there a bug or something that I miss? Thanks in advance!Solved41Views0likes4CommentsRemove notification about running out of space
I’ve been using dropbox for 10+ years and i’ve always kept it at the limit of storage, so I already know I’m at the limit, I don’t want to read it everytime I turn on my computer or everytime I use dropbox on my phone. Can u add a check to “dont show this message again”?39Views0likes1CommentTurn off Dropbox Transfer notifications and emails
Hello, I am sick of the torrent of emails and red badges reminding me that I just created a transfer, someone downloaded the transfer I sent them to download, or the transfer is expiring etc. I want to turn off all of these emails with a toggle in the app. The numerous other posts and requests about this issue (dating back to the late 2010's) have gone unresolved, so I'm adding my voice here. Please prioritize fixing this problem! Or hire me to come and add the code in your backend real quick! Pleeeeease 🙏727Views0likes9CommentsI keep seeing an unwanted desktop app notification about being over-quota. How can I make it stop?
Application Affected Dropbox for Windows Device Desktop Operating System/Browser (if using the web) Win11 Dropbox App Version (if using the app)Latest Question or Issue Every single day, the Dropbox app has started popping up a notification that my Dropbox is full and wants me to upgrade. I am well aware that my Dropbox is full, and I have no intention of ever upgrading. Please make this popup stop.101Views0likes6CommentsDowngrading from Dropbox Plus to Dropbox Basic, will the shared folders be deleted?
My Dropbox plan downgraded from 2TB to 2GB. My uploaded files are 300GB, and I understand that new file uploads are impossible, but existing files won't be deleted. Instead,I'm getting a notification that files may be deleted. Even if my plan is lower, won't the files in shared folders provided by others be deleted?Solved89Views0likes4CommentsPersistent Indicator for Files with Unresolved Comments
Currently, Dropbox shows a comment notification only when a comment is new or unread. Once the comment is read, the indicator disappears even if the comment is not resolved. This makes it hard to see which files still require attention. I would like Dropbox to introduce a persistent visual indicator (badge, icon, number, highlight, or any small marker) that appears whenever a file has unresolved comments, regardless of whether they have been read already. Why this matters: Teams use comments for review and approvals. After reading a comment, there is no quick way to see that the file still needs action. Users must open each file and check the comments panel to find unresolved comments. This leads to missed feedback and slower collaboration. How it could work: Show a small badge next to the file name in the file list when unresolved comments exist. In the file preview, show a subtle “unresolved comments” indicator even if all comments are read. User impact: This would help teams working with shared documents by making outstanding work visible at a glance, reducing mistakes and speeding up reviews.79Views1like1CommentMy Dropbox account contains less than 100MB of data, but it keeps saying it's full.
Dropbox Plan Personal Free Device (Dell XPS 15, Samsung Galaxy S23.) Operating System/Browser (if using the web) (Windows 11, Android 15 Dropbox App Version (if using the app) not available as stuck on "you've reached your plan's device limit" Question or Issue Messages received stating that my free account is "Full," but I have 82.54 data in my app folder containing my UpdraftPlus folder, 90bytes in my name folder Melvin [...] and nothing in the Profile docs folder. I have 3.8GB storage in my DropBox free account. I use the account for my website backup using the Updraft Plus account app. Screenshots below Please Help Thank YouSolved203Views0likes2CommentsI'm being asked to update my desktop app to the latest version, but the update fails.
Application Affected (Dropbox Desktop for Windows) Device (ASUS core i9 13900K with 32GB RAM) Operating System/Browser (if using the web) (Windows 11 24H2 build 26100.6584) Dropbox App Version (if using the app) (Uninstalled and trying to install latest app) Question or Issue I had been getting an update to latest version prompt. When I click on install, it downloads DropboxInstaller.exe. I double click to install and it gets to a screen that shows "On your marks..." It then hangs at that point and does nothing. I waited a couple of hours and then restarted the computer. Ran the app again and still nothing. I uninstalled the desktop app, restarted the computer and tried running the installer again. No luck. I rebooted, went back to download the software and ran it again. Stil nothing.176Views0likes10CommentsThe desktop app keeps telling me I'm running an old version. Do I need to upgrade to File Provider?
Application Affected Dropbox Desktop Device M1 Macbook Pro Operating System/Browser (if using the web) Mac Os X 12.7.6 Dropbox App Version (if using the app) 222.4.5042 Question or Issue I have my Dropbox folder on an external drive, so since the File Provider update came out, it's told me that I'm not eligible for an update and my Dropbox has continued working without issues. Now the app is saying I have to update within the next 9 days. Before I update, I just want to confirm that this isn't the File Provider version, and I won't causes issues with my Dropbox location. Please can you confirm? Thanks109Views0likes2CommentsI'm getting notifications that I'm out of space, but Dropbox shows 0 files/folders.
Dropbox Plan Standard Operating System/Browser (if using the web) Windows 11 / Microsoft Edge Question or Issue I keep getting notification that my dropbox is over the limit. when I look in dropbox on my computer or on my phone (android) it says there are 0 files 0 folders. It keeps wanting me to upgrade but I am not confident I would see my files even if I upgraded. Everything I've read says I should still be able to see my files/folders even though it says it is full. No one shared files/folders with me, I don't share files/folders with anyone.Solved106Views0likes3Comments