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Payments
4 TopicsAsking me to add billing info but I want to cancel my trial and go back to a personal account
So I started working for a new company. They asked me to create a new dropbox account. I was supposed to make a personal account and then join the company dropbox. But I made a business account and then joined the company dropbox. and now, my trial is ending at the end of this month. Dropbox is keep asking for my billing info. And when I try to add it, it says it's going to charge me after my trial ends. I do not want to get charged with anything. So I submitted a ticket to request a change my account from business to personal, hoping it will fix my problem. but still waiting for a reply. Anyone know how I can keep my access to company files/folders after trial ends, without adding my billing info? Please help.Solved315Views0likes7CommentsI can't access my paid Dropbox account. How can I find my files and move them to another account?
Hi, I created dropbox basic account via google ages ago and then subscribed to Plus with my work email. However I never managed to link them successfully, so I just kept using the work email. It has always shown that my work account has 2GB of storage and my personal account has 2TB, so the storage has been mixed up (but it still worked and currently shows that I have Basic plan on my personal account, but 700GB/2TB is used. The problem is that my old email no longer exists; the files are still there, I still pay for the Plus subscription, but I can't access them anymore. Is there any way to link the accounts? Or to access my work account once again, so I can backup some of the important files, then cancel the subscription and subscribe to Plus from my personal email? Thanks in advance142Views0likes7Comments