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How can I remove my credit card from Dropbox, after downgrading my account to Basic?
Since i have ended my trial for essential. Now i am using the Basic Dropbox version, i observed that in manage account section when i check the billing information for my account i see my credit card information is saved. I want to remove this credit card information , but i do not see any buttons or option to remove my credit card. Please help to remove this credit card as soon as possible.
Change country in app store, breaking my subscription
Bit annoyed that I’m not able to just contact support because I’m not a ‘plus member’, even though I am and have been for years. Recently moved back from New Zealand to the Netherlands, which is super annoying with the app store and this has been a whole nightmare in itself. You need to let all your subscriptions run out before you can change this, so I did. After waiting for a month for all my subscriptions to end, i still couldn’t change since apparently Dropbox still required me to pay 20,50nzd for, idk, the month of April, maybe May? it doesnt say. Did that. changed countries. Now my subscription is still not active. In the appstore under my subscriptions it says it ended 25th of July 2024, which is super weird, because Ive been using it and paying for it up until now, so thats not correct. I just already paid for this coming month, as far as I understand it, so why isnt it active? Dropbox, super annoying that Im not allowed to contact you about issues with my subscription because of course i automatically got downgraded.
How to cancel the Seagate Dropbox Backup plan?
I received an email confirming my order, but it doesn't appear to be successfully processed in my account. I wanted to cancel it immediately to avoid being charged after six months in case I forget about the offer, but I couldn't find an option to cancel. Didn't the service say that cancellations could be made at any time?
I can't find a way to contact support regarding a billing issue.
This has to be the abosolute worse support system for a company I've ever encountered. You can not directly access anything. Phone no's listed are no longer good. Email address for support are no longer a supported email box and you provide no real help in reaching anyone via email or phone or text. with a billing question. I can't find anywhere on my account, what type of account I have and when you call for a rep to call you back, you want me to list some time of an acct code which again is not listed anywhere on my account. I need to speak to somone in billing/subscriptions.
Our syncing has stopped, since our admin has left and we can't access our accounts to pay.
Our group administrator has left and we cannot even access our bill. We cannot move forward without changing our group administrator but there is no way to contact DROPBOX. Our credit card number changed and the bill was not paid and nothing is syncing. All information is sent to ex adm email in google with two part auth. which goes to her private cell phone. How can we reclaim this account when there is no way for anyone else to contact Dropbox directly.I paid for a Plus plan but no space was added to my account
Hi there. I have made an Upgrade from Basic - to 2000GB storage (Dropbox Plus). And I have paid 200 EUR for it. Money is transferred from my account, and I have received a confirmation email. Problem: There has not been added any ekstra storage onto my account! Så it is paid, but still on Basic. Has anyone else tried this also? On e-mail confirmation there is no customer service to respond to, and I have tried to look into all diffrent FAQ´s and Help-center about it. /Mike
