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My password was changed by someone else
Ok, here is my story - looking for info and/or advice. My Xfinity email account has been hacked several times over the past year. The last time (5 months ago) and yesterday, the hackers were able to use the email account to gain access to my Dropbox account. Last time, I enabled 2-factor security in Dropbox with both a mobile authenticator app and physical security keys. Yesterday, my Dropbox password was hacked and changed... I knew it was happening because I was aware that my email was being hacked and was literally dealing with it as it was happening. I realized that my Dropbox password was changed and I immediately changed it again. I WAS asked for 2-factor verification using the mobile app. I might have been asked for the security key, too - I don't remember exactly as I was dealing with several things at once. Point is that I WAS asked for something 2-factor to authenticate and allow the password change to occur. What I find troubling is that "they" were able to change the password/gain access to my account with 2-factor in place... Isn't that the whole point of having 2-factor? A physical "key" which you must be in possession of in order to make certain changes to the account??? I chatted with Luis in Customer Support - absolutely NO HELP WHATSOEVER - basically stated "no idea how that happened" and said that the problem was probably my computer's security or that I had used public wifi... Public wifi never happened. I pressed him to escalate the case or forward it to a security team (does that even exist??). He asked to move the chat to email - I suspect as a way to get rid of me.. Any info / advice would be appreciated. Thanks for your time.
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mathetesbl
3 years ago Place Security and Permissions
14KViews
1like
5Comments
6 digit code required to login, is sent to an email address I can no longer access
Hello, I haven't login my dropbox account (not this account asking the question, but the other account) for a long time, and when I try to login it requires the 6-digits code sent to my email address, however, my email address has expired, because I left my previous institute. So my situation can be summarized in the following: 1. email address linked to the account is not accessible, by no chance it can be recovered. 2. I have no device with the account login 3. I have the password for my dropbox account What can I do to recover my account? BTW, I am still paying for the professional plan!!
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lihaolin1991
4 years ago Place Security and Permissions
10KViews
0likes
30Comments
I've set passwords for my shared links, but non team members don't get asked for one.
I have set passwords on folders I need to share with people who are not team members. (added a password to editing dan viewing links and saved it) When I test this it by sending the link to an email address not part of the team it does not ask for a password. Any suggestions?
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Dan Laferriere
2 years ago Place Create, upload, and share
8.3KViews
0likes
17Comments
Regulate access to folders
We are a small society with a board, secretariat and several committees . We have a business Dropbox account with 4 team members. What we need: Multiple folders that are owned by Admin. Access to these folders upon invitation (but not through a link) by coworkers and people outside of de Dropbox Team. Some people should have edit rights, most should have viewing rights. Current status: folders are owned by Admin. Admin made folders inside the Team Folder. Team members were denied access (because I do not want all of them to have access) and I invited a Team member and people outside Dropbox team, some with edit and some with viewing rights. That is how I want it, but making it so seems to have messed with 1 Team member’s access both to Team folder as with a folder it owns itself. Can this be caused by how I organized things or not? Dropbox chat suggests I use groups to grant access to folders. Is this necessary/better? I don’t think I can give some group members edit and others viewing rights? I am questioning how many team members I need. Maybe 1 is enough, or just a second as backup?
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MargoK
4 years ago Place Security and Permissions
6.3KViews
1like
3Comments
Error 404 when trying to login from multiple browsers.
I have had a problem logging into my Dropbox accounts in the last couple of weeks. Every time I try to login, the login page flashes up briefly and then I get the dreaded 404 page. I have tried logging in from different browsers and repetitively trying to login from the list on the 404 page, but often nothing but closing the browser down and re-opening it works. I didn't have that problem before so I don't understand why I have it now.
k3pard03
3 years ago Place Security and Permissions
4KViews
0likes
18Comments
Someone opened some old cryptocurrency files on my Dropbox, how?
Hello, As you can see from this screenshot, someone opened some files in my Dropbox, all these being old cryptocurrency wallets (there was nothing inside fortunately). If I check from the device log (settings-security-devices) I am the only one logged into Dropbox, from my desktop and from my Pixel phone. The last activity from my Pixel phone is set as 22h ago, same as the time these wallets have been opened. Now: I know for sure that I didn't open any of these files since I even forgot that I have them. And I don't have any cryptocurrency app on the phone that is connected with these wallets. How do I find out who and how they opened these files? PS: I have 2fa activated on Dropbox since many years. No one has physical access to wither my desktop nor my phone.
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fuserr
3 years ago Place Security and Permissions
3.6KViews
0likes
12Comments
PDF "view only" share link continues to allow editing
I have edited both my profile settings and the pdf settings specifically to generate a "view only" link. However, every time I go to share the link I continue to see on the top bar that the pdf is editable. Not only is it editable but anyone can edit it for everyone. What do I need to do to change this? I have even logged out of my Dropbox account and used the link to see if it changed anything, it did not. My PDF is clickable with links but, I have tried other PDf's that were not to see if it changed anything and it did the same thing. I need a view only link. How do I get this?
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sosbo_4
2 years ago Place Create, upload, and share
3.4KViews
0likes
7Comments
I lost my phone, therefore I can't log into my old Dropbox account
hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or linked device. but i didnt received any code on my email and i told you i lost my phone plzz help
mosi3311
4 years ago Place Security and Permissions
3KViews
0likes
30Comments
Apr 20 2024 Team Folder / Personal Folder Update is affecting my workflow
RE https://help.dropbox.com/plans/upcoming-business-team-changes#beforechecklist This has created a HUGE NIGHTMARE!!! Have called into support and created several tickets to this but doesn't seem there's any urgency or response from the 'escalation team' 1. As an ADMIN I cannot see or manage ALL of the folders and files in our Dropbox account because of the Team and Personal Folders - So now I can't see what data is being duplicated and increasing our storage. 2. As an ADMIN I cannot move data from a Team Folder. Also cannot COPY data out of a Team Folder, can only move or copy into another Team Folder 3. Paths and mappings have been ruined to our local data and Synology NAS devices using Cloud Sync. - Now this requires us choking our bandwidth for days/weeks so that we can restore our local data.
PFSE
2 years ago Place Security and Permissions
3KViews
1like
8Comments
I have edit permissions on some folders but I'm getting an error editing or renaming files
I have a set of folders which were shared with me. The owner gave me edit permissions, and tried to give me all possible permissions - but I cannot edit or rename or change any of the files. From the Dropbox web interface, asking permissions, it shows two things - 1) You don't have permission to manage the membership of this file, 2) (my email ID) = can edit So it seems like I should be able to edit or rename the file(s), but I cannot. The original (sharing) owner is also shown. But - Trying to rename one of the files on Windows from the explorer interface fails; "You need permission from myComputer\myName to perform this action" But, that is who I am logged in as, and it has admin privileges. Same for trying to duplicate it in place or create a new file there; "Destination Folder access denied, you need permission to perform this action." I can read or open or copy the file to any other place outside of the shared hierarchy. Asking Windows about permissions on the file, it shows I so have full permissions. Asking about my specific user ID (as above) for effective permissions: It does show I can read files and change permissions, take ownership, and read and write attributes, but not create files or write data (?) What permissions do the owner who is sharing it with me need to set, and how? (I could not get insert image to work here...)
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guthrie
2 years ago Place Create, upload, and share
2.8KViews
0likes
21Comments