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I contacted support for a refund but was refused - how can I get one?
Has anyone been able to successfully request a refund for an annual subscription billed without noticed? All I want is to switch to monthly billing. Customer service refused. I also contacted my credit company and they said they can't do anything because I didn't cancel the service. I certainly will now and am switching to another method for managing files.
Unknown charges on our credit card. How can I contact Dropbox about this?
I am absolutely done I've gone through the whole Dropbox roundabout - Login, search for payment ID, use credit card details - that didnt work We even CANCELLED OUR CARD - and still the payments are coming out on our new card Every month, we get 2 charges for Dropbox, and no one in our office is connected or has a paying account. I've sent contact help bot messages It seems we might need to start naming them - DODGY Drop box I cant get out no matter how hard I try It must be fraud if its this hard to get any kind of service from a business that can manage to take payments even after we have updated our Credit Card
Double charge for my Dropbox subscription. Will I get a refund for one of them?
Dropbox Plan Plus Payment Method Credit Card How did you upgrade? Directly through the Dropbox website Question or Issue On 3rd Nov 2025, I updated the credit card details for payment, and the update and payment were successful. But on 6th Nov 2025, I received an email saying Renewal Payment failed, need to update and pay again. After I updated this time, I received the receipt. Now, my Bank Statement shows 3rd Nov and 6th Nov also deducted $129.47, which means that I have a double payment for the subscription period 1/11/2025 to 1/11/2026. May you help me check if the 3rd Nov Payment will be refunded or not? and I will contact the Bank at the same time. Thank you.
Help! Dropbox charged me AFTER I canceled my subscription
Dropbox Plan Family Payment Method Credit Card How did you upgrade? Question or Issue I was being very careful to make sure I transferred all necessary files to my new platform. Once I was assured the transfer was successful, I canceled my Dropbox. Upon reconciling my credit card (statement closed over the weekend), I found Dropbox charged me a day after cancellation. The problem with Dropbox is that you cannot get support without a paid subscription. Now they want another $119 in addition to the $223 charge on my account.
Charged for a paid subscription I don't have and cancelled over a year ago
I haven't had a paid subscription for at least 15 months or more but I am still being billed. I have reached out and cannot stop the payments for a service that I cancelled at least 15 months ago. I currently have an unpaid basic plan that is debited from my bank account monthly. I don't see where to attach files but I can provide directly to a specific person.
