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cancellations
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Dropbox still charges fee after cancellation,
I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can not see the explanation because the link related with payments do not operate. I wrote an email to dropbox support today but a useless AI mail delivered. It offers a reactivation and then closing etc. Hope this will be solved without any more waste of time.Solved9.5KViews6likes42Comments
Can't access my old email, need to cancel subscription
Hi there, I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.13KViews4likes96Comments
Refund for Dropbox charge
I recently changed jobs and my new job does not utilize Dropbox. Needing to subscribe to a new software system, I transferred all my files and then went to account settings and downgraded my plan from Business to Basic. This past September (almost a year later) Dropbox charged me $158.88 for that basic plan. The charge went through automatically via PayPal which is the billing method I used when I was a paying subscriber. Beyond this billing error on Dropbox's behalf, a major problem is that once a customer downgrades to a Basic Plan, you have zero customer service and no access to Billing Settings to prevent this error happening again. I have sent multiple emails to Dropbox, PayPal and my bank, protesting the charge. The only response I can get from Dropbox is through their Sales team, which of course, cannot help me. They send me back to Billing, whom I never hear from. I'm hoping that someone in the community can help with this issue. I have always found their product to be good and have used it (at Business level subscription) for years. I'd rather not part ways with such a bad taste in my mouth.Solved4.4KViews3likes3Comments
Fraud Charge on my Credit Card
Hello, There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks, DonSolved7.1KViews3likes9Comments
How to change from business to personal account?
Hi, I accidentally chose to have a 'business' account but since I mostly use it for personal matters I would like to convert it to a personal account? Do you know how to do that? I have both a business and personal account which I therefore need to convert my business to a personal account.Solved41KViews3likes19Comments
I find it impossible to cancel my Dropbox plan for a long time.
Like others on here I am at the end of my tether trying to cancel a non used account that may have taken many £100s the last few years when o have actually NEVER issued dropbox i Took to our when I was working in case colleagues needed to send files etc. When I retired I think some payments went to my personal card. Money has been going out for years! When I come saw payment last Jan I tried to tried to cancel, I finally got on the right page and was sent a long code to enter, time after time the site crashed and I could not complete. I tried to get my back to cancel but even tho they ‘technically’ stopped payment the Dropbox system uses a different ref number each time and so the payment is taken again!! I keep signing in to try and cancel again but seem to be getting into a new account that my attempts have triggered and so it has no information re my actual account and even they ‘new’ account seems to have no ‘cancel’ tab!! I am intelligent, sane, persistent, honest, and I cannot cannot find anyway to contact Dropbox to sort this out. No phone number ( god forbid!!) and any email o have sent to help desk no answer ever!! Except standard emails sending me to yet more pages of advice nor of which do the job!!! why why why can I not get in touch with real person in Dropbox - I know them have millions and millions of customers and traditional phone desks would not support all the queries but when w etching else has failed there is NO EXCUSE for the maze of ‘help pages ‘ it s negligence, there are many post on here with similar stories. I feel as if I am being legally robbed!! I am payed £95 in January and £95 in April , my back cannot stop it, I not and never have used the service, I am retired I a pensioner and I am being robbed and I cannot talk to anyone directly, it’s a disgrace!! can someone please advise hot to talk to at email a real person in Dropbox?? many yhx bill419Views2likes19Comments
Can't cancel my subscription
I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. It is like being jailed and I can't get out. There seems to be no way to get out! And of course they offer no phone help - figure that one out. Does anyone have a phone number? Do they actually have people working there?5.8KViews2likes24Comments
