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cancellations
1173 Topics
Dropbox still charges fee after cancellation,
I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can not see the explanation because the link related with payments do not operate. I wrote an email to dropbox support today but a useless AI mail delivered. It offers a reactivation and then closing etc. Hope this will be solved without any more waste of time.Solved9.5KViews6likes42Comments
Is it possible to get a refund for a Dropbox for Business purchase?
Here's the full story. In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address. In March 2015, I left the company and lost access to that email address. I personally lost access to that service in March 2015. This January, 5 days after my personal credit was charged $850, I contacted DropBox and asked for a refund over the phone. The person on the other line said there's no way for him to transfer me to the billing department and said that I can only submit a ticket via email. I submitted a ticket via email and got a response that my concern was escalated. A day later, I was notified that I'm not eligible for any refund. I responded again asking to look into it again and asking for the phone number to call to reach the billing department. I got the following response: "I am currently the highest level of support and am more than willing to assist you with your concerns. This issue has already been escalated and no exception could be made in this case. I do apologize for the inconvenience. At this point, I would suggest disputing the charge with your bank/credit card company." There was no easy way for me to remove my credit card information from that account. There was no way for DropBox to notify me about the fact that my card will soon be charged because I lost access to that email account. Dear DropBox, is this really how you do business? Do you think it's fair to do this? Please understand, it was impossible for me to prevent this charge and cancel the service on time. At this time, I'm ready to go public about this issue and notify major tech news website about how you treat customers. thank youSolved14KViews5likes29Comments
Can't access my old email, need to cancel subscription
Hi there, I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.13KViews4likes96Comments
Refund for Dropbox charge
I recently changed jobs and my new job does not utilize Dropbox. Needing to subscribe to a new software system, I transferred all my files and then went to account settings and downgraded my plan from Business to Basic. This past September (almost a year later) Dropbox charged me $158.88 for that basic plan. The charge went through automatically via PayPal which is the billing method I used when I was a paying subscriber. Beyond this billing error on Dropbox's behalf, a major problem is that once a customer downgrades to a Basic Plan, you have zero customer service and no access to Billing Settings to prevent this error happening again. I have sent multiple emails to Dropbox, PayPal and my bank, protesting the charge. The only response I can get from Dropbox is through their Sales team, which of course, cannot help me. They send me back to Billing, whom I never hear from. I'm hoping that someone in the community can help with this issue. I have always found their product to be good and have used it (at Business level subscription) for years. I'd rather not part ways with such a bad taste in my mouth.Solved4.4KViews3likes3Comments
Fraud Charge on my Credit Card
Hello, There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks, DonSolved7.1KViews3likes9Comments
How to change from business to personal account?
Hi, I accidentally chose to have a 'business' account but since I mostly use it for personal matters I would like to convert it to a personal account? Do you know how to do that? I have both a business and personal account which I therefore need to convert my business to a personal account.Solved41KViews3likes19Comments
I find it impossible to cancel my Dropbox plan for a long time.
Like others on here I am at the end of my tether trying to cancel a non used account that may have taken many £100s the last few years when o have actually NEVER issued dropbox i Took to our when I was working in case colleagues needed to send files etc. When I retired I think some payments went to my personal card. Money has been going out for years! When I come saw payment last Jan I tried to tried to cancel, I finally got on the right page and was sent a long code to enter, time after time the site crashed and I could not complete. I tried to get my back to cancel but even tho they ‘technically’ stopped payment the Dropbox system uses a different ref number each time and so the payment is taken again!! I keep signing in to try and cancel again but seem to be getting into a new account that my attempts have triggered and so it has no information re my actual account and even they ‘new’ account seems to have no ‘cancel’ tab!! I am intelligent, sane, persistent, honest, and I cannot cannot find anyway to contact Dropbox to sort this out. No phone number ( god forbid!!) and any email o have sent to help desk no answer ever!! Except standard emails sending me to yet more pages of advice nor of which do the job!!! why why why can I not get in touch with real person in Dropbox - I know them have millions and millions of customers and traditional phone desks would not support all the queries but when w etching else has failed there is NO EXCUSE for the maze of ‘help pages ‘ it s negligence, there are many post on here with similar stories. I feel as if I am being legally robbed!! I am payed £95 in January and £95 in April , my back cannot stop it, I not and never have used the service, I am retired I a pensioner and I am being robbed and I cannot talk to anyone directly, it’s a disgrace!! can someone please advise hot to talk to at email a real person in Dropbox?? many yhx bill408Views2likes19Comments