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Forum Discussion
Vschaefe
2 years agoHelpful | Level 5
I can't cancel my subscription on the website or through my phone
I am really frustrated as I have not been able to cancel my subscription and it’s impossible to do so. Can’t do it online, can’t do it through my phone. I am ready to call the Better Business Bureau or State Senator!
- Rich
Super User II
Vschaefe wrote:
I am really frustrated as I have not been able to cancel my subscription and it’s impossible to do so. Can’t do it online, can’t do it through my phone.How did you start the subscription; was it through the Dropbox website or through a mobile device (Apple App Store/Google Play Store)?
- VschaefeHelpful | Level 5I can’t recall but I tried to do it via mobile and it does not show through Apple but I get charged 11.99 a month
- Jay
Dropbox Staff
Hi Vschaefe, thanks for bringing this to our attention.
According to your bank statement, are you being charged by Dropbox, iTunes or Google Play?
Do you see any payments or transactions on this page on your account? What is your current plan that you're on?
This will help me to assist further!
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