Forum Discussion

Vschaefe's avatar
Vschaefe
Helpful | Level 5
3 years ago

I can't cancel my subscription on the website or through my phone

I am really frustrated as I have not been able to cancel my subscription and it’s impossible to do so. Can’t do it online, can’t do it through my phone. I am ready to call the Better Business Bureau ...
cancellations
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Vschaefe, thanks for bringing this to our attention.

 

According to your bank statement, are you being charged by Dropbox, iTunes or Google Play?

 

Do you see any payments or transactions on this page on your account? What is your current plan that you're on?

 

This will help me to assist further!

Vschaefe's avatar
Vschaefe
Helpful | Level 5
3 years ago
Hi Jay
The bank statement shows dropbox for $11.99. This is apparently a subscription that has been renewing for some time to credit card ending in 5347. I disputed the trx last month as I could not get a hold of anyone.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!