Forum Discussion

Vschaefe's avatar
Vschaefe
Helpful | Level 5
3 years ago

I can't cancel my subscription on the website or through my phone

I am really frustrated as I have not been able to cancel my subscription and it’s impossible to do so. Can’t do it online, can’t do it through my phone. I am ready to call the Better Business Bureau ...
cancellations
Vschaefe's avatar
Vschaefe
Helpful | Level 5
3 years ago
I do not see anything on that page. Perhaps it is being charged to an old email or user name? Can you just look it up via the card number if someone contacts me? Is there a number I can call?
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

 

You can lookup the transaction on the site using this tool to determine which Dropbox account has the payment associated to it.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!