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I can't get the code to access one of my Dropbox accounts; the email is inactive.
Hello, I hope this finds everyone well. I have a free personal Dropbox account as well as a Dropbox Plus account I started 10 years ago associated with an old work email. I have the password for the old work email one but I can't access it because I no longer have that email (so I can't plug in the code it keeps sending to this dead email). I would be happy to cancel this account but I want to see what I have in there before I do. I can confirm I am paying for it but that doesn't help me actually access the account. All I want to do is talk to customer service but since Dropbox doesn't think I have a paid subscription it won't give me a number and I can't find it. Any assistance is most appreciated. Thank you, Mary
I am locked out of an account I started with a defunct email address that is on autopay
[removed] Dropbox, how do I recover an account that I am still paying for with a defunct e-mail address? Your screen asks questions for which I cannot remember answers to. I can show you my bank statements, if I could just talk to someone.
I have been billed for an account I can´t access
Hi, I have been billed for an account I can´t access and since I can´t access the account I can not get any help from the billing team? Does anyone know how I can get in contact with a real person at dropbox the chatbox is not very helpful? I also tryed to search for the 12diget code using this tool provided, but it does not find anything.
Can I recover my files once the account has been deleted?
So it's my fault I didn't realize how important the data was to me (photos and such) and should have just upgraded to the paid version. I relied on DB has just my backup for all these years. Now it's been deleted, is there any way I can pay to get the data recovered?
Friend cannot login to cancel the account, and they're getting charged
We have been trying to cancel an account, but we cannot login, and dropbox support is going around in circles. The account was compromised in May, and we have had no traction to disable/cancel this account. We changed the password, but we cannot login due to: Sign in with a notification Tap Yes when you get the notification on this device: Android SM-G965W Last active about 3 years ago Dropbox support has been zero help. They keep telling us: As previously mentioned, the following information is required in order to disable two-step verification if you have lost or reset your phone: 1. A linked computer or mobile device 2. Your emergency backup code 3. A backup phone number on file that can receive text messages 1 - there is no linked computer or mobile device (since the account was inactive) 2 - this has been lost/forgotten as it was an account not in use 3 - there is no option to send a code to a backup number on the 2fa screen We've explained this in an email to dropbox support but they keep responding with these 3 items. Now we're getting charged hundreds of dollars and we cannot disable/cancel this account How can we get this resolved?Can't cancel free trial, Dropbox doesn't recognize my account
Dropbox sent me an email to remind me about the end of the free trial. When I login to Dropbox with that email it doesn't recognize my account and just tries to get me to sign up for a new account. There is no way to contact Dropbox support at all. The chatbot doesn't seem to have a live agent available. How do I cancel the trial if I can't log in?Can't access account to cancel
NEED HELP CANCELLING ACCOUNT I HAVE NO WAY TO ACCESS I no longer have access to the email account that I used to setup a Dropbox account with. I have been getting billed annually and just noticed it. I was a volunteer with an organization that is no longer around. The email address was managed by that group. I found the solution below on Dropbox support page. I have the email address and the Dropbox password but when I try to login it says I need the code that was sent to the email address I no longer have access to. Updated Aug 31, 2023 This article explains what you can do if you no longer have access to the email address associated with your Dropbox account. I know my Dropbox password but don’t have access to my email address If you know your Dropbox password but don’t have access to the associated email address, log in to Dropbox then immediately change your email address.