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1109 TopicsCan I recover my content after 30 days?
I had Dropbox on my work computer , personal laptop and iPhone and when I changed jobs my old company deleted the Dropbox files and it erased them on all devices. I had some irreplaceable pictures and files and they won’t recover trying on other devices. I’ve reached out to Dropbox support multiple times and they have never responded. Now that it’s been over 30 days is there anyway to recover files and pictures ?11Views0likes1CommentWhy did I receive an email that my files will be deleted?
Dropbox Advanced Plan (Unlimited) Question or Issue Hello Dropbox Community and Support Team, I am writing this post out of genuine concern and urgency, hoping someone from Dropbox can provide clarity, accountability, and a viable resolution. I was a long-time user of the Dropbox Advanced plan, back when it offered unlimited storage. At the very beginning of my Dropbox journey, I asked Dropbox Support one very specific and critical question: If I use Dropbox for years and end up storing a large amount of data (for example, 50TB), and later decide to stop my paid plan, what happens to my data? Will it be deleted, or will it remain safe on my account? I was clearly told by Dropbox Support that: All the data I had already uploaded would remain permanently on my account My data would not be deleted as long as my account remained active The only limitation would be that I would not be able to upload any new data This was a fair and reasonable policy, and it was a major factor in my long-term trust in Dropbox. Discontinuation of Unlimited Plan & Reconfirmation from Support When Dropbox discontinued the unlimited storage plan and moved to per-terabyte pricing, the cost became completely impractical for a personal user with ~50TB of data. Before making any decision, I again reached out to Dropbox Support to reconfirm what would happen if I chose not to continue with an active paid plan. Once again, I was explicitly told: My existing data would remain safe My data would not be deleted As long as my account stayed active, Dropbox would retain my files This was escalated and reconfirmed by higher-level support in March 2024. Sudden and Alarming Deletion Notice Now, completely out of the blue, I received a notification stating that: My data will be deleted by January 30, 2026 I am required to reduce my account usage to under 2GB This is extremely alarming and directly contradicts multiple written assurances I received from Dropbox Support over the years. My Concerns How is this allowed? This is the exact scenario I proactively asked about—multiple times—and was clearly assured would neverhappen. How am I supposed to download 50TB of data? Even with fast internet, downloading this volume of data within a limited time window is unrealistic, costly, and technically challenging. Why is Dropbox not standing by its own commitments? Trust was built on explicit support assurances. Changing this retrospectively puts long-term users at severe risk. What I Am Asking For A formal clarification from Dropbox on why previous commitments are no longer being honored An exception, grandfathering, or alternative solution for legacy unlimited-plan users like myself At the very least, a realistic and humane transition path that does not put decades of work and data at risk This situation is extremely stressful and disappointing for someone who trusted Dropbox for years as a long-term data archival solution. I sincerely hope someone from Dropbox can step in, review my case, and provide a fair resolution. Thank you for taking the time to read this. I look forward to a response. — A long-time Dropbox user and supporter109Views0likes8CommentsMove or copy photos from iPhone or iCloud to Dropbox
I’m using the latest iOS 12 release, and the latest version of the Dropbox iOS app, on my iPhone X. I have over 7,000 photos on my iPhone; they are also synced to my iCloud. (The volume consists of pretty much every photo I’ve ever had on an iPhone, beginning with an iPhone 4S.) Having this number of photos on my iPhone has been making my iPhone quite sluggish. I tried using the Dropbox iOS app’s built-in feature to copy or move the photos to one of my Dropbox folders; but, on each attempt, the Dropbox iOS app hangs, after moving anywhere from few hundred to a couple of thousand photos. I then opened the iCloud app in Windows 10, intending to copy the photos en masse to Dropbox, then, once the move was confirmed, erase the photos from my iCloud. (I also tried this through accessing my iCloud via Google Chrome.) I can’t seem to select more than 1 photo at a time, in my iCloud photos area. As you can imagine, selecting over 7,000 photos, one at a time, is not feasible. Thank u VERY much, peeps, for any help with this! 🙂Solved45KViews4likes4CommentsHow to delete files when your Dropbox is full?
My drop box is a personal account account and is full. How do I delete files to free up space as it won't give me access to my space / files? When I'm logged in it asks me to pay and upgrade - I don't see any alternatives which allow me to view current data so I can delete files. I don't want to upgrade as I do not use drop box that often.Solved30KViews3likes20CommentsCan't delete a folder in Dropbox
After I delete a folder(not an empty folder). It will appear again after few minutes and all the files in the folder are gone, like an empty folder. No matter how many times I delete it, it will appear again. All the folders in my dropbox has this problem.Solved82KViews3likes26CommentsCan I archive files in my Dropbox account?
Hi I am trying to figure out how to archive Dropbox files and I am reading conflicting information. Some posts say you can archive files in dropbox and other posts say not. Anyone know the answer? I've read the Dropbox help and that isn't massively clear tbh 😞 ThanksSolved6.7KViews1like4Comments