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Being charged for an unknown account
Hi all, I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account. We think it might be an ex staff member who paid for the account and didn't cancel their subscription before leaving. How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again. Thank you.Solved21KViews1like120Comments
Why does Dropbox keep emailing me about billing after I've downgraded?
Donât know who is supposed to look at this, but I canceled my subscription to Dropbox (I wasnât using it; I donât need it.) via the Apple app just like the website tells me to do. Since then, I have been getting harassing emails from the Dropbox billing mail bot telling me they canât bill my credit card. No sh*t Sherlock ⊠I canceled the subscription ⊠and I did it before the renew process was to have begun. So why are you sending me emails, multiples even, each day when I have followed your process to unsubscribe, downgrade, and cancel billing? Now, Iâll be happy to pay Apple for the extra storage space if and when I need it.Solved9.1KViews3likes21Comments
I foolishly took a free 14 day trial for dropbox pro.
Having taken the free trial im still only getting access to my original dropbox basic account. I received an email stating my 14 days trial has started. As i cant get to use it i obviosly want to cancel it before i get charged at the end of thr free trial. But the method(s) given to cancel the trial do not work for me. So how can i cancel the free trial and make sure i wont be charged for something i wasnt even able to try out ?Solved8KViews0likes5Comments
How to disband my team?
Dear, I want to disband my team in a Dropbox Business Standard account. Your instructions https://help.dropbox.com/teams-admins/team-member/locked-state#disband state that 4. Click See next steps in the red banner at the top of your screen. 5. Click Cancel Dropbox Business and disband my team. However, these options do not appear when I enter the Settings page of my account! How do I get to the Cancel button? Regards, Bert5.2KViews0likes4CommentsMy account got downgraded - can you help me?
I received an email 2 days ago telling me I have until September 6th to pay for my next month of Dropbox Pro. I was downgraded this morning. I need it upgraded again until the said date. I plan on paying for the next month before then.Solved4.5KViews0likes18Comments
Can't access my account to delete the payment linked to it.
I have a paid Dropbox plan on an email address I've deleted. I can't access my email to get the confirmation code to log me into Dropbox. I'm trying to cancel my subscription and delete my account. I can't contact support as I don't have access to my paid plan. My bank can't cancel the payment as my card is linked but it's not a direct debit.Solved4.2KViews1like13Comments
How can I get a refund for a FormSwift charge?
I am writing to express my concern regarding an unauthorized charge of $144 from FormSwift that has been processed through my email or somewhere/somehow I don't know where exactly I did not authorize this transaction, nor did I confirm that I would use FormSwift's services. This service is not suitable for my needs, and I would like to request a full refund for this charge. Please assist me in resolving this matter and refunding the amount of $144 as soon as possible. I would appreciate your prompt response and action on this issue. thank you4.1KViews1like12CommentsI am being charged for a Dropbox account that I do not have
Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with this on the Dropbox side. Is the only option to go to my bank and dispute the charges? Thanks! Bethany3.8KViews1like20CommentsDowngrading from Pro. How to save and download my account's content?
Hi, community, I hope you can help. I have been a Pro subscriber for some years, but am now living on a pension and frankly need to reorganize the way I work. So I have decided to go for Basic, to keep the positives of Dropbox sharing, but not the costs of storage. So how do I go through my folders, tick off all boxes and save them simply to an external harddisk og stick(s)? I only seem to find instructions that tell me to download every file and save it separately, and then delete one by one. There must be a simpler way! I have about a week left before I am shut down, but have lost a week blundering my way around this! Hopefully, inkaneSolved3.5KViews0likes12Comments
