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61 Topics
How to change from business to personal account?
Hi, I accidentally chose to have a 'business' account but since I mostly use it for personal matters I would like to convert it to a personal account? Do you know how to do that? I have both a business and personal account which I therefore need to convert my business to a personal account.Solved41KViews3likes19Comments
Being charged for an unknown account. How can I rectify this?
Hi all, I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account. We think it might be an ex staff member who paid for the account and didn't cancel their subscription before leaving. How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again. Thank you.Solved21KViews1like120Comments
I foolishly took a free 14 day trial for dropbox pro.
Having taken the free trial im still only getting access to my original dropbox basic account. I received an email stating my 14 days trial has started. As i cant get to use it i obviosly want to cancel it before i get charged at the end of thr free trial. But the method(s) given to cancel the trial do not work for me. So how can i cancel the free trial and make sure i wont be charged for something i wasnt even able to try out ?Solved8KViews0likes5Comments
My account got downgraded - can you help me?
I received an email 2 days ago telling me I have until September 6th to pay for my next month of Dropbox Pro. I was downgraded this morning. I need it upgraded again until the said date. I plan on paying for the next month before then.Solved4.6KViews0likes18Comments
I am being charged for a Dropbox account that I do not have. Can I dispute the charges?
Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with this on the Dropbox side. Is the only option to go to my bank and dispute the charges? Thanks! Bethany4.2KViews1like20CommentsSubscription paid but not recognised
I paid for one year’s subscription of Dropbox Plus on 27 May through Apple Pay (but my card was only charged on 31 May). I saw on my Dropbox account that it has been upgraded, with a pop-up message that the annual review will be on 27 May 2024. I also got a receipt from Apple. However, I received an email from Dropbox saying that my free trial has expired and the usage has been exceeded. I tried to request help on billing or to get customer support on the app but it kept going in circles. I am getting frustrated. I don’t want to lose the files or to pay again. What can I do?Solved3.7KViews0likes27CommentsDowngrading from Pro. How to save and download my account's content?
Hi, community, I hope you can help. I have been a Pro subscriber for some years, but am now living on a pension and frankly need to reorganize the way I work. So I have decided to go for Basic, to keep the positives of Dropbox sharing, but not the costs of storage. So how do I go through my folders, tick off all boxes and save them simply to an external harddisk og stick(s)? I only seem to find instructions that tell me to download every file and save it separately, and then delete one by one. There must be a simpler way! I have about a week left before I am shut down, but have lost a week blundering my way around this! Hopefully, inkaneSolved3.6KViews0likes12Comments
Double charged several times then had my Plus account canceled when I asked for a refund
Well, hey, since Dropbox doesn't have any human support agents to talk to. I finally figured out the weirdness that was going on with my Dropbox account. For months I'd been receiving "duplicates" of my receipt for monthly payment on my one Dropbox Plus account. I have had this account for many years and I'd only ever paid once a month. At some point, I think, across mobile device changes, I started to experience weirdness. I wasn't allowed to submit Dropbox payments if I was signed in from the app if it was downloaded from "the wrong app store" or some nonsense. I never figured it out, but I didn't notice that there was anything weird with my payment at the time so I just let it slide. A few days ago, upon checking something entirely different in my bank account, I noticed I had TWO charges from Dropbox - one from September 15th and one from September 16th. The one from September 15th came through Google Play at $17.91 and the one from Sept. 16 came through Apple at $18.07, and both receipts state that the charges are for the same account. The only account I have. It's beyond me why the charges are slightly different. It's beyond me why I've been charged twice. But it explains the "duplicate" receipt notifications I'd been getting. So I used the 'Report a Problem' function within the one of the receipt emails (the Apple one, for no particular reason), and I described this issue. I expected a response from customer support to discuss this further and to make sure my issue was even understood. So often customer service agents glaze over the issue presented, don't actually demonstrate that they listened to anything you said, and proceed to offer scripted non-solutions. None of the community threads I could find even explained what this issue was - all the responses seemed to come from customer support agents and were like "Oh, hey, _____________, I've just sent you a message on how to fix this". So if customer support is available, how come they don't swoop in until this moment? I expected to wait several days for a response from customer support, and it's not that I didn't hear from them at all, it's that promptly after submitting my 'Report a Problem' form, I received an automated notification that my account - the one I still use and need - was going to be CANCELED. I requested a refund for double charges and for the double charge issue to be resolved, not for my account to be canceled. Stranger still is that this "we're sorry to see you go!" email, received on the morning of September 17, 2023, said I'd lose all my Plus benefits on August 23, 2023 which is a date in the past. Are we time traveling now? Anyway, Dropbox has indeed revoked my Plus benefits and now I'm being bombarded with "URGENT" emails about how I'm 123910238019235% over capacity and need to take action or I'll never sync my files again. I do not want to upgrade to Plus again for fear that I will start getting double-charged again, without any way to actually speak to the Dropbox team directly and resolve the issue. If someone could help me understand what the actual heck is going on here, that would be great, because this is a headache and a half. ThanksSolved3.4KViews0likes7Comments
