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1510 TopicsDropbox deleted all my files!
No, we didn’t. Now that the clickbait worked, let’s get into the meat of the article. I know there’s a lot of frustration about how ‘Dropbox deleted all my files’. I accept it’s hard to lose files, especially if they’re vital for your business, precious family or baby pictures, or even your favorite cryptocurrency digital wallet. We’ve received emails, calls, and forum threads stating the same as the title. Users are insistent that we did the deletions. However, as other Dropboxers have posted here have said, and while it makes me seem robotic to repeat the same answer, this is the truth: Dropbox does not delete your files, without any user interaction on them. The latter part of that sentence is paramount. If you, or someone else with access to those files, deletes them, then Dropbox does what it’s supposed to do, and syncs the deletion to all devices and users.Solved79KViews7likes22Comments
Name conflict on shared Excel worksheet
Hello there, The below email has been sent to Microsoft 2 days ago and they advised to contact Dropbox. Hope Dropbox experts are able to understand the cause of the issue. "Having a couple of issues with an Excel file shared on Dropbox among colleagues of mine. Everyday, either a colleague or myself will be editing the worksheet and saving it in a Dropbox for further use from other colleagues or myself. Every time there is a modification in the file, a new copy of the file will be saved on the date of the day to have backups. Every week, the folder including different copies of the file at different dates will cleared up so old copies will be placed in an archive and the most recent file will be kept in the folder for further use. All the users are on Excel 2016 Mac version 16.10 We have been using the file for one year + and recently my colleague is having a pop-up window whenever she needs to open the file: "Name conflict Name cannot be the same as a built-in name. Old name: _FilterDatabase New name: 'field where I can write' " I have tried to fix the issue by following the below steps that I thought could fix the issue or that I found on the net: - Copied/pasted the entire content of each tab in the file in a complete new file - Removed all filters - Tried to create a new name and the problem is fixed until we re-open the file - Tried to press 'cancel' on the 'Name conflict' pop-up window. Another pop-up window will show "Alert We found a problem with some content in the 'filename.xlsx'. Do you want us to try to recover as much as we can? If you trust the source of this workbook, click Yes." I click 'Yes' and the Name conflict pop-up window shows up, I click 4 times on 'cancel' and finally the spreadsheet opens with "Excel was able to open the file by repairing or removing the unreadable content" I then click Delete. The file is usable UNTIL someone else saves a new version on top of it... - Tried to send a copy of the file through email but the issue persists Very disappointing issue and clearly avoids us to work properly. Wish a Microsoft technician could help me with this issue which is extremely inconvenient. " Following to this message, I have created a copy of the file in .xls format and it is working without issue. However, I am willing to use .xlsx format as we used to. Thank you in advance, regards, LoïcSolved72KViews0likes5Comments
deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonder why the hell dropbox is still keeping these files after a few years that they have been deleted? First I thought it was a hack, but then I checked all my devices and what was accessing my account and indeed, everything was as it was before. It makes me think this is a serious bug and on another note, why the hell is dropbox keeping data that was deleted 2 years ago? I'll surprised, scared and angry at the same time. I'm not even sure where to begin! I'm now wondering about several of my clients that use dropbox in their business if the same happens.Solved62KViews0likes116Comments[Solved] Dropbox files don't show on Chrome
screenshot: http://imageshack.com/a/img673/257/kRrlLZ.png Dear anyone, I've been working with Dropbox for a while now and did this always using Chrome as browser. Untill today I've never had any issues with dropbox, but today I went to Dropbox in the browser (using Chrome) and everything, every file is gone. Not only the files, but everything doesn't show. No history, no links, no files, no nothing.. (see screenshot) When I open dropbox in Safari everything is how it is supposed to be. The thing is, I don't use Safari on a regular base so I really would like to use Chrome again. Hope someone know's the answer to my question! Thanks in advance, NickSolved35KViews1like28Comments
Some of my files show up as zero bytes
When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being saved as Zero bytes. I am not sure why this is happening.Solved34KViews0likes91Comments
Is Dropbox a safe haven from ransomware?
1) If my local computer and presumably my local network drive were to be encrypted by a ransomware attack, would my Dropbox files also be encrypted? 2) Or is Dropbox a safe place place for my files in such a situation? 3) If not, what procedures (details please) are available to retrieve files that existed before the attack?26KViews0likes19CommentsWith a 300k File Limit - Does Dropbox Really Provide Business Solutions?
For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support. Now, I know what you are thinking. The article hotlinked everywhere says anything above 300,000 files will have degraded performance. However, the problem is much deeper than this. The dropbox desktop application often crashes, stops syncing new clients - and sometimes stops syncing old clients. I've opened multiple support tickets on this issue, on the crashing issue, on the sync issue - and I keep getting told by the support teams the same answer. They will not support me with more than 300,000 files - and they close the tickets. So, I ask in seriousness, most businesses have far more than 300,000 files they want to keep available through cloud solutions. OneDrive, Google Drive and many others have no file support count limit - in fact Google Drive has some pretty sweet optimizations for working specifically with millions of little files. Anyway I've spent the last month trying to get Dropbox support to address the crashing issue (we are at about 40% of the 1TB limit, with around 3 million files) and I keep hitting a brick wall with them. Fortunately, it comes at a time where we haven't yet purchased Dropbox for Business. Today, I cancel my many many many years old Dropbox subscription for favour of a new vendor - but I have to ask... what exactly does Dropbox provide for Small Business? Do they actually support more than 300k files for business clients? Because they sure don't for pro users. And I'd like to be able to make informed suggestions for my clients (we do a lot of consultant work). I've had a lot of other issues over the years, including their support system based around Zendesk no longer sending emails and support teams blind closing tickets. I asked many times to have them address this issue as well - and they do not. Not to mention support tickets getting generated 4 or more times on submission to Zendesk. We've even had large groups of files vanishing with a Server Error 500 when trying to restore, causing us at one point to lose over 100,000 files. The cause was never determined and took almost 20 support requests with them repeatedly advising me they were restoring the files (after lots of apologies later, the files were still never restored). So seriously asking, is the business package really a business grade solution? Minor update : After 3 years of reporting issues and logs, I caught one of the many repeat crash errors in a debugger today. The dropbox team needs to learn how to wrap their file operations in a try catch and how to fix their own server 500 errors. After being refused support again, we left dropbox and I've never looked back PLEASE NOTE BELOW: I have NEVER accepted this as the solution, nor do I agree with their posted response. It is factually incorrect, and dishonest, and they marked their own response as the resolution - which it is not. The right answer is to switch a professional platform. We currently have over 10 million files stored on Google Drive, and we have not had an issue in the 6 years since we transitioned. Dropbox crashed and would not run (as shown above and proven in logs) after 300K with their support refusing to assist once you exceed the "soft" limit. It is not a business solution, it is incapable of it.Solved25KViews12likes76Comments
