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Re: Can't open the Dropbox desktop application on Mac OS 13.4. It crashes when I use the latest version.
Dropbox just stopped working after upgrading my Mac to Ventura 13.4. I don't know if that's related but I've uninstalled and reinstalled but it still won't start up. There are a bunch of errors in the system console that I don't know how to read. I need dropbox to be working for work. Can I install an older version or something?
default 13:12:29.853816-0700 Spotlight ### [9] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0c0000070200a608000000fd0800000b 0x0c0000000000a208000000000800000b (null)
default 13:12:29.989324-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0c0000070200a608000000fd0800000b 0x0c0000000000a208000000000800000b (null)
default 13:12:30.603734-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)
default 13:12:30.604000-0700 runningboardd Acquiring assertion targeting [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] from originator [osservice<com.apple.coreservices.launchservicesd>:373] with description <RBSAssertionDescriptor| "frontmost:1012" ID:411-373-823 target:1012 attributes:[
<RBSDomainAttribute| domain:"com.apple.launchservicesd" name:"RoleUserInteractiveFocal" sourceEnvironment:"(null)">
]>
default 13:12:30.604065-0700 runningboardd Assertion 411-373-823 (target:[app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012]) will be created as active
default 13:12:30.604573-0700 runningboardd Acquiring assertion targeting [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] from originator [osservice<com.apple.coreservices.launchservicesd>:373] with description <RBSAssertionDescriptor| "notification:1012" ID:411-373-824 target:1012 attributes:[
<RBSDomainAttribute| domain:"com.apple.launchservicesd" name:"LSNotification" sourceEnvironment:"(null)">
]>
default 13:12:30.604613-0700 runningboardd Assertion 411-373-824 (target:[app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012]) will be created as active
default 13:12:30.608021-0700 runningboardd Calculated state for app<application.com.getdropbox.dropbox.71497915.71499948(501)>: running-active (role: UserInteractiveFocal)
default 13:12:30.608553-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring jetsam update because this process is not memory-managed
default 13:12:30.608614-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring suspend because this process is not lifecycle managed
default 13:12:30.609081-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Set darwin role to: UserInteractiveFocal
default 13:12:30.609292-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring GPU update because this process is not GPU managed
default 13:12:30.609541-0700 runningboardd Calculated state for app<application.com.getdropbox.dropbox.71497915.71499948(501)>: running-active (role: UserInteractiveFocal)
default 13:12:30.609596-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring memory limit update because this process is not memory-managed
default 13:12:30.609738-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring jetsam update because this process is not memory-managed
default 13:12:30.610203-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring suspend because this process is not lifecycle managed
default 13:12:30.610342-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring GPU update because this process is not GPU managed
default 13:12:30.610498-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring memory limit update because this process is not memory-managed
default 13:12:30.681009-0700 dasd Trigger: <private> is now [com.getdropbox.dropbox]
default 13:12:30.682324-0700 dasd Trigger: <private> is now [com.getdropbox.dropbox]
default 13:12:30.778871-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 6.779486 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)
default 13:12:30.919341-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 6.779486 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)
default 13:12:32.825608-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)
default 13:12:34.254250-0700 runningboardd Invalidating assertion 411-373-823 (target:[app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012]) from originator [osservice<com.apple.coreservices.launchservicesd>:373]
default 13:12:34.266980-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring jetsam update because this process is not memory-managed
default 13:12:34.267021-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring suspend because this process is not lifecycle managed
default 13:12:34.267122-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Set darwin role to: UserInteractive
default 13:12:34.267149-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring GPU update because this process is not GPU managed
default 13:12:34.267745-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring memory limit update because this process is not memory-managed
default 13:12:34.267386-0700 runningboardd Calculated state for app<application.com.getdropbox.dropbox.71497915.71499948(501)>: running-active (role: UserInteractive)
default 13:12:36.604846-0700 runningboardd Assertion did invalidate due to timeout: 411-373-824 (target:[app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012])
default 13:12:36.810858-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring jetsam update because this process is not memory-managed
default 13:12:36.810959-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring suspend because this process is not lifecycle managed
default 13:12:36.811002-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring GPU update because this process is not GPU managed
default 13:12:36.811144-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring memory limit update because this process is not memory-managed
default 13:12:36.811532-0700 runningboardd Calculated state for app<application.com.getdropbox.dropbox.71497915.71499948(501)>: running-active (role: UserInteractive)
default 13:12:41.136635-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)
18 Replies
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- Megan
Dropbox Community Moderator
Hi tonyd256, let's jump right into this!
You mentioned that you see these errors in your system console. However, can you clarify what happens when you try to open the app?
Do you maybe get a blue hyperlink with a Dropbox error there? If so, feel free to attach it here.
Keep me posted!
I'm facing the same issue as OP. All of a sudden Dropbox will not open at all (also on Ventura 13.4).
Attached is the Error log I see when I try to launch Dropbox. The visible behavior is simply that nothing happens, no evidence outside the log file that Dropbox was even attempted to be launched.
I'm getting the same issue. iMac running Ventura 13.4. Just stopped working today. I had to force quit using Activity Monitor before I could throw app in trash. Then I downloaded a new copy. It ran for a few minutes then stopped again for no reason I can figure out.
Same problem. Dropbox just stopped running and the app does not open anymore. A disaster. MAF.
Exact same problem here... Dropbox suddenly stopped working on all my M1 Mac computers -- MacMini, iMac, and Macbook Air.
All machines are up to date with the latest software and running MacOS 13.4.
If I delete the app, reboot, and reinstall then it will work for a few minutes, then quits.
I've been running 13.4 for some time. As of this morning, Dropbox simply won't launch - it just sits in Activity monitor, showing that it's not responding
Same here. Some time ago, I'd had to switch on "install early releases" in Dropbox, because they hadn't updated their release for new versions of MacOS. I just switched it off, downloaded and installed the stable app and it's now fine. Like many people, Dropbox seems to have lost the habit of actually testing before going to beta
Same problem here. Runs happily in 12.6.6 upstairs. On Ventura. Nope. I wonder if I should have accepted the beta experience that always pops up with I am in a hurry to finish something off. Hard to tell.
Same problem.
I uninstalled DB and installed again. It started normally and crashed few seconds after. Can not start it again.
(M.)
Hopefully, DB will push out a fix for Apple Silicon Macs sooner than later.
Hope so but mine is Intel.
Same issue here. Have uninstalled and reinstalled numerous times. Can only access my files via dropbox.com but then cannot attach files to an email.
Ugh~!
- Hannah
Hey everyone, thank you for reporting this issue to us.
Like TORLEY suggested, anyone still having this issue, can you go to your account settings, turn off the "early releases" option and then run the Dropbox installer (without uninstalling the previous version) through this link, to see if that helps?
So far so good. It would have fallen over by now. Time will tell. Thanks.
Megan, thanks for the support here.
It seems that many, perhaps even thousands of your customers had this issue, and I think it behooves you to post an explainer and pin it to the top of this forum—and/or push an update that resolves it ASAP.
Fortunately, I was able to fix the issue without too much trouble:
1. Turned off the "Early releases" option in "General" preferences on Safari browser at: https://www.dropbox.com/account/general
2. Cleared Safari cache, then quit and reopened it and logged back into Dropbox to confirm the above change.
3. Downloaded and installed build from: https://www.dropbox.com/install
I know this hasn't worked for everyone—and while clearing the Safari cache and restarting it might have been overkill, I would encourage anyone still having issues to be sure to verify that "Early releases" is toggled off before downloading the installer (and if the download page was already open, make certain that it's at least been refreshed since changing the settings). I believe I saw a post suggesting that different versions are downloaded from that page depending on the app's current preferences.
The strangest part for me is that I had already turned off "Early releases" in my browser ages ago, thanks to a suggestion from your support team—and I'm 99.9% sure I didn't reenable it, given the issues it caused me in the past. Is there a chance that Dropbox automatically/accidentally reenabled it without my knowledge?
Thanks in advance!
William
The application is now working and staying in the menu bar. However, when I go into Outlook to send an email and attach a file from dropbox - there is no way to attach the file. Dropbox is not even an option. It used to appear under locations - now nowhere....
I turned off early release. Downloaded and reinstalled. So far, so good. It's been "up" for a few minutes.
I have a brand new MBA 15" M2 - and was DB app was fine yesterday and the app died today. After three re-stalls, seems to be ok now. Odd for sure.
Ventura 13.4
