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Fuquan's avatar
Fuquan
Explorer | Level 3
4 years ago
Solved

Dropbox application not installing on MacOS Ventura

Hi

I recently installed the new Mac OS Ventura on my Macbook pro. As soon as it was all set up, I was told I had to delete my dropbox app because it is corrupt. I, therefore, deleted it, went to the dropbox site, and downloaded what I assumed was the latest app version. I went to install it and it refuses to install...literally, nothing happens.  Can you help me understand what's going on? Thanks,

desktop
Install
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    4 years ago

    Hey Fuquan, thanks for bringing this to our attention.

     

    Can you try to install the application from this link and let me know what happens?

     

    Thanks so much!

34 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Fuquan, thanks for bringing this to our attention.

     

    Can you try to install the application from this link and let me know what happens?

     

    Thanks so much!

  • Fuquan's avatar
    Fuquan
    Explorer | Level 3
    4 years ago

    Thanks, Hannah, That worked. 😉

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Happy to hear that, Fuquan!

     

    If you need anything else, make sure to let us know.

     

    Have a great week ahead!

  • janak1's avatar
    janak1
    Explorer | Level 3
    4 years ago

    Hi Hannah,

    I also have a macbook installed with Mac OS Ventura. 

    Tried installing the dropbox app through the link shared with you. But still the app is not able to run. I get notified regarding permission error saying  couldn't start dropbox. 

     

    please help me out

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey janak1, thanks for letting us know about this.

     

    Do you happen to have the .txt file with the error log to show us? A screenshot would be perfect.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey janak1, thanks for the error! 

     

    The error you are encountering is a temporary one and should be fixed by a simple restart of the Dropbox desktop app. Can you follow these steps?

     

    -If Dropbox is still running:

    -Stop Dropbox by clicking on the Dropbox icon in the menu bar.
    -Click on your profile picture or initials.
    -Click Quit.


    To restart: Restart Dropbox by double-clicking on the Dropbox icon in the Application folder.

     

    If the issue persists following the restart, please let me know and we can investigate further.

  • janak1's avatar
    janak1
    Explorer | Level 3
    4 years ago

    Hi Megan,

     

    Still incurring the same issue. Restarted the app and the laptop - still the same error box 

  • janak1's avatar
    janak1
    Explorer | Level 3
    4 years ago

    Hi Walter,

     

    I have uninstalled and reinstalled dropbox application many times. Still no luck. I'll try this coding with advance reinstall. let me see if it works. Currently I have installed the dropbox app. Let in reinstall and try this way. 

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