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Forum Discussion
1775468
2 years agoNew member | Level 2
Re: What does the little box icon next to my files inside the Dropbox folder mean?
screen shott
Hi can anyone help me, the file with this box icon fails to open
1 Reply
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- Hannah2 years ago
Dropbox Community Moderator
Hey 1775468, thanks for reaching out to the Dropbox Community.
The icons on your files are not really Dropbox icons, but they come from OneDrive.
Can you try to disable OneDrive and let us know if that helps?
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