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Edit transcript doesn't work as expected in team
Hi there,
Dropbox Replay user here - as of yesterday, fully-paid up for the full Dropbox Replay across our team.
As per the Dropbox Replay 'video transcription and captions' article last updated 18 July 2024, we should be able to edit transcripts in Replay.
And indeed, I can - when I am the one who who has uploaded the video to Replay - I click on the Transcription sidebar/tab, wait a few minutes, and then can hover over a line, select the pencil, and correct the text. Just as described.
However, when another team member uploads the video, I no longer see the pencil option to edit the text, only the copy option.
I'm now getting the sinking feeling, based upon a limitation I saw elsewhere in this community around archiving videos, that it is somehow either as per design or a product limitation that I can't correct the transcript of a video uploaded by somebody else in our team.
The purpose of Replay is to facilitate collaboration - please tell me this isn't a limitation.
Thanks,
David
Hi SoundsEngaging,
I chatted with the team about this and there was an update last week that should have solved this issue!
As the project owner, you will now be able to edit transcriptions on videos uploaded by your team without needing to transfer ownership.On the second point, we tested this and confirmed that any transcription edits made after transferring ownership are still reflected in the shared video, so no changes are lost. But, with the update this workaround is no longer needed - hopefully! Let me know if that is working for you now and if not I can make sure the team are in the loop 😊
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Wow! Didn't know about this but yes, the limitations on the owner/admin are concerning and alarming. Am really worried, need some clarity on if this is a long term DropBox decision because it seems very bizarre and without good reason to restrict the admins/customers/owners like this.
I don't mind if there is the plan to change this soon but we need some clarity please DropBox. 🙂- Amy
Community Manager
Hi SoundsEngaging - I hope I can be of help here - so let me know if this works for you? It looks like to edit transcripts on a video uploaded by someone else, you will need to have edit-level access on the project. It sounds like youmay not have that permission, which would explain why they’re only seeing the copy option and not the ability to edit the transcript on their teammate's video - but if you can ask them to change the permissions you should be set 😊
Let me know if you need anything else?
Yup, I was hasty, my bad. I am Owner and can edit all Transcripts on all videos including those not uploaded by me and where I only have Editor status on Folders.
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