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Fractal Tree's avatar
Fractal Tree
Explorer | Level 4
2 years ago

Error when uploading video files to Dropbox Replay

Can't upload video files to DropboxReplay that I can upload before. Writes an error and the file is not added. Some files are added, but most are not. Perhaps the problem concerns certain codecs. But...
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for bringing this to our attention, Fractal Tree.

 

Are you seeing the same thing when trying from other browsers or from a private browsing window as well?

 

Let me know what you find and we'll go from there.

  • Fractal Tree's avatar
    Fractal Tree
    Explorer | Level 4
    2 years ago

    Chrome. Firefox. Private mode. The same error with the text - 0 files added to Replay ([object Object]).

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Would it be possible to send us a screenshot of the error, please?

       

      You should be able to click on the "reply" button and see a camera icon above the reply box to attach your screenshot.

      • Fractal Tree's avatar
        Fractal Tree
        Explorer | Level 4
        2 years ago

        Now everything is working fine. I added one file and it works. I added another file and I got an error - The media could not be loaded, either because the server or network failed or because the format is not supported. But I converted the audio track from .AC3 to .AСС and now it works. It seems to me that earlier I could add a video with . AС3 audio codec, but now not.

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