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carlos41's avatar
carlos41
New member | Level 2
3 years ago
Solved

My audio has gone completely on Dropbox Replay. It was working a second ago...

Restarted the Mac and checked all audio settings, everything as normal but the audio has gone completely when replaying videos for work. Any ideas why this may have happened?

  • jw032710's avatar
    jw032710
    2 years ago

    I had the same issue - Mac only, and audio worked fine in other browser tabs. Tried restarting and the problem persisted.

     

    Then I tried viewing the video in an incognito browser and the audio worked. So I logged out of dropbox and logged back in, and the audio is working again.

2 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey carlos41, welcome to our Community! 

     

    Just checking in with you, to see if you're still facing the same issue or not. Does that happen with all of your Replay projects? 

     

    Keep me posted, and we'll take it from there! 

  • jw032710's avatar
    jw032710
    New member | Level 2
    2 years ago

    I had the same issue - Mac only, and audio worked fine in other browser tabs. Tried restarting and the problem persisted.

     

    Then I tried viewing the video in an incognito browser and the audio worked. So I logged out of dropbox and logged back in, and the audio is working again.

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