Forum Discussion

Fahad G.'s avatar
Fahad G.
Explorer | Level 4
11 years ago

Dropbox throwing SSL errors for some users

Hi We've got a few users on iOS (iPhone 6 plus, iOS 8) that have been complaining that Dropbox for them isn't working. Upon inspection, it seems it's failing on all SSL communication with errors s...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 years ago

[Moved from "Bug & Troubleshooting" to "API Development"]

Thanks for the report. Have you been able to reproduce this issue yourself? The API, on api.dropbox.com, is being served with a valid certificate:

https://www.ssllabs.com/ssltest/analyze.html?d=api.dropbox.com&latest

That being the case, if this isn't happening for all users, it sounds like there may be something device-specific preventing these in particular from verifying the certificate. Do you know if these devices are jailbroken by any chance? Or maybe these users are behind a captive portal or are on some network that blocks Dropbox?

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