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Dropbox throws a startup error on my macOS Big Sur computer.
Hi everybody. I'm not able to start Dropbox desktop app. After reinstalling on Mac os Big Sur the problem persists.
Thanks for sending over the full error log, redakce! After checking it, there are two usernames showing, so this seems to be the reason why you’re seeing this error indeed.
Can you follow these steps and let me know if they help?
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- Rich
Super User II
I'm not able to start Dropbox desktop app. After reinstalling on Mac os Big Sur the problem persists.
That screenshot isn't the error. It's just showing a link to the error. Click the blue link to open the file. Copy the full content of the file and paste it in a reply here.
- bn.BUILD_KEY: Dropboxbn.VERSION: 216.4.4420bn.constants.WINDOWS_SHELL_EXT_VERSION: 77bn.is_frozen: Truemachine_id: 7b93000c-9a6e-5090-ae01-a7992e1ba437pid: 798ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='Jarda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jaroslav Mareš', pw_dir='/Users/Jarda', pw_shell='/bin/zsh')effective_user_info: pwd.struct_passwd(pw_name='Jarda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jaroslav Mareš', pw_dir='/Users/Jarda', pw_shell='/bin/zsh')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/Jarda'appdata: '/Users/jaroslavmares/.dropbox/instance1'real_path='/Users/jaroslavmares/.dropbox/instance1'not foundparent not founddropbox_path: Nonenot foundparent not foundsys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=80parent mode=0o40755 uid=501 gid=80trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/s2/bb8zwpyn1j9ghprmgts_w63r0000gn/T'real_path='/private/var/folders/s2/bb8zwpyn1j9ghprmgts_w63r0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 1381, in safe_makedirsFile "desktop/dropbox/fsutil.py", line 709, in safe_makedirsFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirsFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirsFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirsPermissionError: [Errno 13] Permission denied: '/Users/jaroslavmares'During handling of the above exception, another exception occurred:Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 8535, in main_startupFile "desktop/dropbox/client/main.py", line 2773, in initializeFile "desktop/dropbox/client/main.py", line 1768, in startup_lowFile "desktop/dropbox/client/main.py", line 1390, in safe_makedirsFile "desktop/dropbox/fsutil.py", line 709, in safe_makedirsFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirsFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirsFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirsPermissionError: [Errno 13] Permission denied: '/Users/jaroslavmares'
The problem emerged after I've renamed user and home folder. There must be somewhere still the former name. I've reinstalled Dropbox and deleted Dropbox files in user library as well. But it is still somewhere else.
- Nancy
Dropbox Community Moderator
Thanks for sending over the full error log, redakce! After checking it, there are two usernames showing, so this seems to be the reason why you’re seeing this error indeed.
Can you follow these steps and let me know if they help?
Wow! It really helped! Many thanks and I'll download linked page af pdf for future. Many thanks again!
- Theresa
Community Manager
Hi redakce and welcome to the Dropbox Community. I am glad to see that your issue was resolved with Nancy's help.
I'm Theresa a Community Manager here at Dropbox HQ 👩💻. I love to hear how our Community members use Dropbox on a daily basis. If you're open to sharing I would love to hear from you 🤗.
You never know, we may be able to offer you some tips or maybe you have a suggestion you would like to pass on to our internal team.
Looking forward to hearing from you,T 😸 (Dropbox Community Manager)
