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redakce's avatar
redakce
New member | Level 1
11 months ago
Solved

Dropbox throws a startup error on my macOS Big Sur computer.

Hi everybody. I'm not able to start Dropbox desktop app. After reinstalling on Mac os Big Sur the problem persists.    
desktop
Error Messages
Mac
  • Nancy's avatar
    Nancy
    11 months ago

    Thanks for sending over the full error log, redakce! After checking it, there are two usernames showing, so this seems to be the reason why you’re seeing this error indeed. 

    Can you follow these steps and let me know if they help?

redakce's avatar
redakce
New member | Level 1
11 months ago

Wow! It really helped! Many thanks and I'll download linked page af pdf for future. Many thanks again!

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
10 months ago

Hi redakce and welcome to the Dropbox Community. I am glad to see that your issue was resolved with Nancy's help. 

I'm Theresa a Community Manager here at Dropbox HQ 👩‍💻. I love to hear how our Community members use Dropbox on a daily basis. If you're open to sharing I would love to hear from you 🤗. 

You never know, we may be able to offer you some tips or maybe you have a suggestion you would like to pass on to our internal team. 

Looking forward to hearing from you, 

T 😸 (Dropbox Community Manager) 

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