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Eternal "in_progress" in "check_job_status" ?
Hi there!
After creating the file transfer task, I did not get a status other than "in_progress". I checked for 10 minutes, the result is the same.
https://api.dropboxapi.com/2/files/save_url
Headers:
Dropbox-API-Path-Root:{".tag":"root","root":"***11017011"}
Content-Type:application/json
Body:
{
"path": "/TrueCare24/Getting started.pdf",
"url": "https://cdn.filestackcontent.com/4HanfOIvSVW4gHeOUbm9"
}
Response:
{
".tag": "async_job_id",
"async_job_id": "SPaPOLIucOYAAAAAAAAAAQ"
}
https://api.dropboxapi.com/2/files/save_url/check_job_status
Headers:
Dropbox-API-Path-Root:{".tag":"root","root":"***11017011"}
Content-Type:application/json
Body:
{
"async_job_id": "SPaPOLIucOYAAAAAAAAAAQ"
}
Response:
{
".tag": "in_progress"
}
There are no problems with other files. I have transferred many thousands of files and everything is ok.
TrueCare24 is Team Folder
4 Replies
- DB-Des
Dropbox Community Moderator
Hi alekso89
Since we’ve confirmed that other URLs are saving without issues using the /2/files/save_url endpoint, the issue is most likely related to the third-party hosting service you're trying to save the file from (filestackcontent.com).
We recommend reaching out to that provider for further support—they should be able to help troubleshoot any access or availability issues on their end.
What problems are we talking about? The file is available https://cdn.filestackcontent.com/4HanfOIvSVW4gHeOUbm9 but it doesn't upload through the API /2/files/save_url.
iNeilHi alekso89,
Thanks for providing this information. I was able to replicate the issue you're experiencing while testing the URL https://cdn.filestackcontent.com/4HanfOIvSVW4gHeOUbm9. I have reported this issue to the engineering team. Please note that I’m unable to provide an estimated timeframe for this case. However, I will keep you updated as soon as I receive any information.
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