Eternal "in_progress" in "check_job_status" ?

Hi conductor-app​, I'm sorry to hear that you are still encountering the same problem. Our engineering team is still investigating this case. Please bear in mind that we are unable to provide an estimated timeframe for this case. However, I shall write to you as soon as I have an update.

Hi conductor-app​ 

Could you share details for your specific case so we can further investigate? Such as:

• the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
• the affected async_job_id value(s)
• the affected URL(s)

Is there a update on this issue? I'm experiencing the same problem.

Hi alekso89​,

Thanks for providing this information. I was able to replicate the issue you're experiencing while testing the URL https://cdn.filestackcontent.com/4HanfOIvSVW4gHeOUbm9. I have reported this issue to the engineering team. Please note that I’m unable to provide an estimated timeframe for this case. However, I will keep you updated as soon as I receive any information.

Hi DB-Des​ 

So is there an understanding of what the issue is?

What problems are we talking about? The file is available https://cdn.filestackcontent.com/4HanfOIvSVW4gHeOUbm9 but it doesn't upload through the API /2/files/save_url.

Hi alekso89​ 

Since we’ve confirmed that other URLs are saving without issues using the /2/files/save_url endpoint, the issue is most likely related to the third-party hosting service you're trying to save the file from (filestackcontent.com).

We recommend reaching out to that provider for further support—they should be able to help troubleshoot any access or availability issues on their end.