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Failed to Load Request Error when using Chooser API
We use the Dropbox Chooser API and have recently started having a problem with it . Now when the user selects a file from the Chooser pop-up then clicks "Choose" to confirm their selection, an error ...
DB-Des
Dropbox Community Moderator
Dropbox Community ModeratorWe'll be happy to help with any issues you're having, but we'll need some more information. Please reply with:
- the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
- the full text of any error or unexpected output
- screen recording of the issue with the developer console open
Hi..
We are intergrating the dropbox chooser feature in our cloud storage application (currently this new feature is in testing phase). When the chooser popup appears (after the user has provided his dropbox credentials) and user clicks on choose option after selecting a file then we are getting "Failed to load request" error message inside the dropbox chooser popup. Please refer the below screenshots.
Response of the share api call made at https://www.dropbox.com/dropins/share ::
<!DOCTYPE html>
<html>
<head><meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1" />
<title>Dropbox - 400</title>
<link href="https://cfl.dropboxstatic.com/static/metaserver/static/css/error.css" rel="stylesheet" type="text/css"/>
<link rel="shortcut icon" href="https://cfl.dropboxstatic.com/static/images/favicon.ico"/>
</head>
<body>
<div class="figure">
<img src="https://assets.dropbox.com/www/en-us/illustrations/spot/target-miss.svg" alt="Error: 400"/>
</div>
<div id="errorbox">
<h1>Error (400)</h1>Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our <a href="https://status.dropbox.com">Status Page</a> to see if there is a known incident, our <a href="https://www.dropbox.com/help">Help Center</a> and <a href="https://forums.dropbox.com">forums</a> for help, or head back to <a href="https://www.dropbox.com/home">home</a>.
</div>
</body>
</html>
- DB-Des
Thanks for that additional information. I am not able to reproduce the issue on my end. Could you confirm whether this issue is persistent across different users as well?
Also, do you have a sample page that reproduces this issue that you can share? Otherwise, can you share the specific code/parameters you're using to set up the Chooser on your app so we can reproduce this? Feel free to open a ticket here if you'd prefer to share privately.
Hi..
This issue is happening for newly created dropbox accounts. I tried this workflow for my old dropbox accounts it worked fine but failed to work for newly created dropbox accounts.
I am sharing a snippet of a code that we are using to launch the Dropbox chooser
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