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Forum Discussion
bill-hannah-pushpay
3 years agoExplorer | Level 3
Files uploaded via API cannot be found on web app
Starting yesterday, we started having problems viewing files that were uploaded via the API.
The .Net API client reports that the upload was successful, and using the .Net API to download the file is successful.
However, when trying to find the document online, the file cannot be found.
This is happening for all files being uploaded to the account.
- Greg-DB
Dropbox Staff
I just tested uploading a file using the Dropbox .NET SDK and I received a successful response and found the uploaded file at the relevant path in the connected account on the Dropbox web site.
Can you double check that you're signed in to the same account on the web site that you're connected to via the API?
Also, make sure you're looking in the correct location in the connected account. Be sure to make note of the relevant path and root, especially if you're on a team with the "team space" configuration. You can find more information on that here.
- bill-hannah-pushpayExplorer | Level 3
Yes, we are looking at the correct account & using the correct API key.
On our end, we have changed nothing - any file uploaded by our web app a few days ago can be seen. Files uploaded in the past 48 hours cannot be seen. However, the files exist - both files uploaded in the past that show on the Dropbox site, as well as files uploaded after the problem began.
The files can be retrieved via the API. Just cannot be seen on the Dropbox site.
- Greg-DB
Dropbox Staff
Thanks for following up. I'll be happy to look into this more specifically, but I'll need some more information. Please reply with:
- the steps to reproduce the issue, including relevant code snippet(s) and parameter value(s), but don't include any access or refresh token(s)
- the text of the output
- an example of how you're checking for but not seeing the uploaded files in the expected location, such as a screenshot of what you're seeing on the Dropbox web site
Feel free to open a ticket with API support here if you'd prefer to share privately.
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