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How to regenerate expired Dropbox access token of customer (end user)?
We have few customers (end users) for whom we have recently started observing expired Dropbox access token as follows:
DropboxApi::Errors::HttpError : HTTP 401: {"error_summary": "expired_access_token/..", "error": {".tag": "expired_access_token"}}
All these customers have already provided necessary permissions to our app & currently have their Dropbox account connected to our app. But due to above error I'm unable to fetch author or video details associated with customer's Dropbox account.
A sample expired access token is as follows:
"sl.BGkoetSlQMa7KMP-LmYIsSuVGmfY5QoD7ZGtj0wM_IZiWCD1rXS7i0ylaMYQlmvM7xXQg4WGBIFc-tdu9Q9jfZ09WxXpvSIqYWF_G1sCmDJJ_ELrtvZw27iUrUtmoLsdKcDDdc1v"
Kindly let me know how can I regenerate such expired access tokens of customers.
Thank you
1 Reply
- Greg-DB
Dropbox Community Moderator
[Cross-linking for reference: https://stackoverflow.com/questions/72054734/how-to-regenerate-expired-dropbox-access-token-of-customer-end-user ]
Dropbox is in the process of switching to only issuing short-lived access tokens (and optional refresh tokens) instead of long-lived access tokens. You can find more information on this migration here.
Apps can still get long-term access by requesting "offline" access though, in which case the app receives a "refresh token" that can be used to retrieve new short-lived access tokens as needed, without further manual user intervention. You can find more information in the OAuth Guide and authorization documentation.
For reference, while the creation of new long-lived access tokens is now deprecated, we don't currently have a plan to disable existing long-lived access tokens. (If that changes, we will of course announce that ahead of time.) That being the case, you can continue using existing long-lived access token(s) without interruption, if you have any. Also, note though that after the change you won't be able to create new long-lived access tokens.
While the change began on September 30th 2021, we're releasing it gradually, so you may not have seen your app(s) affected until now. Once it applies to your app, it would apply regardless of the "Access token expiration" setting for your app, and that setting may no longer be available for your app.
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