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Forum Discussion
Solved
Expired password - frustration
Tried to log in on one computer when I received notification that my password expired.
Was still logged into my account on another computer. Tried to change the password and it wouldn't take.
I can't access my email address linked with Dropbox, because it no longer exists. Which happened at the same time Dropbox expired my password.
Created a new account and was transferring files over when my computer rebooted and logged me out.
Have tried every option, including contacting support (Ticket #12385790) in which I was told to log into my account to see what my support options were. WHAT THE HECK? How am I supposed to do that when I am locked out. Someone obviously didn't read my issue.
I use Dropbox for the cloud feature and to store important documents, etc. I am hopeful that someway, somehow, someone can help me. I know my old password and can provide detailed answers to any questions.
Please help. Thank you.
- Thanks for the ticket ID, I've replied to your message.
Please could you reply to that when you get a chance!
35 Replies
- Jay
Dropbox Community Moderator
Hi DanielleJB, thanks for posting on the Community.
I understand your frustration over this matter.
I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to enter the same email with the expired password for the Dropbox account.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system! Jay,
Thank you for this direction. Here is the ticket number 12404541.
Danielle
- JayThanks for the ticket ID, I've replied to your message.
Please could you reply to that when you get a chance! Hi @Jay.
I'm Anna and I have a similiar problem to @DanielleJB, I created my dropbox account 11 years ago using my university email addess and have not changed it since. Now that I am locked out, I am unable to access neither my dropbox account nor my original email address!
Can you walk me through how to retrive my information?
Anna
My password expired for my other dropbox account (paid, upgraded) and my email account associated with that dropbox no longer exists (I checked with IT department). The email address has been defunct since 2016. Help! I cannot log in to my account and I have important files in there.
Iʻve submitted help tickets but that doesnʻt help because I got rerouted to ask here.
My most recent ticket# is: 1231739
Please help!
- Sorry wrong ticket number before.
Here's my ticket#:
12531739 - JayThanks for the ticket, I've replied to your message, please could you reply as soon as you get a chance.
- Hi Jay, could you please also help me? I’ve started a ticket regarding this, but nobody is responding to me after a week. Ticket #12580705
