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DanielleJB's avatar
DanielleJB
Explorer | Level 4
5 years ago
Solved

Expired password - frustration

Tried to log in on one computer when I received notification that my password expired. Was still logged into my account on another computer. Tried to change the password and it wouldn't take. I c...
account access
Account Settings
  • Jay's avatar
    Jay
    5 years ago
    Thanks for the ticket ID, I've replied to your message.

    Please could you reply to that when you get a chance!
Melin1's avatar
Melin1
Explorer | Level 3
5 years ago

My password expired for my other dropbox account (paid, upgraded) and my email account associated with that dropbox no longer exists (I checked with IT department). The email address has been defunct since 2016.  Help! I cannot log in to my account and I have important files in there.

 

Iʻve submitted help tickets but that doesnʻt help because I got rerouted to ask here.

 

My most recent ticket# is: 1231739

 

Please help!

Melin1's avatar
Melin1
Explorer | Level 3
5 years ago
Sorry wrong ticket number before.

Here's my ticket#:
12531739
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the ticket, I've replied to your message, please could you reply as soon as you get a chance.
    • manual's avatar
      manual
      Explorer | Level 4
      5 years ago
      Hi Jay, could you please also help me? I’ve started a ticket regarding this, but nobody is responding to me after a week. Ticket #12580705
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Happy Friday manual, I'm going to be sending you an email.

        Please respond back as soon as possible.

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